Complaint Handler, Cash App Lending
Complaint Handler, Cash App Lending
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally accessible.
Today Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.
The Role
Cash App values exceptional customer support driven by both people and technology. We are seeking a motivated and detail-oriented Complaints Specialist to handle complaint resolution for our newest Lending products ensuring timely and accurate this role you will manage complaint data implement process improvements to enhance customer satisfaction and mitigate legal risks. As a problem-solver and team player youll have the opportunity to influence the product roadmap while working in a fast-paced collaborative environment.
You Will
- Manage customer complaints related to Cash App Lending Products proactively and ensure end-to-end resolution
- Ensure all complaints are managed within the Companys target SLAs.
- Provide analysis of complaint data/trends and identify potential corrective or preventive actions.
- Records the details of complaints;
- Identify document and follow up with support teams on complaint resolution and research
- Collaborate with members of other teams to root out answers and be a resource to teammates
You Have
- 1 years of professional experience with either a financial institution or complaint management preferred
- Experience fostering and developing key relationships with both external and internal stakeholders
- Excellent written and oral communication skills
- Experience in direct customer or client-facing roles
- Coachable mindset interested in implementing feedback and dedicated to continuous personal improvement
- Comfort with ambiguity and resilient when facing rapid change
- Excellent organizational and time-management skills
- A passion for Cash App and customers engaging with our platform
- An ability to work weekends as part of a rotating schedule; working-hours flexibility
- An ability to work public holidays as needed
#customerops
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team and always assess candidates on an individualized basis.
We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations throughout the recruitment process. If you require an accommodation let your recruiter know. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page.
Employment Type
Full Time
