Client Services Manager
Client Services Manager
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Job Description
Who We Are:
HUB International is a leading global insurance brokerage providing a broad array of property and casualty life and health employee benefits investment and risk management products and services. At HUB we believe in empowering our employees investing in their development and fostering a collaborative and inclusive work culture. Join our team and be part of a growing organization that values integrity innovation and service excellence.
Position Summary:
The Client Services Manager plays a critical leadership role within HUB International responsible for overseeing and optimizing the administrative functions that support our client services teams. This position ensures operational efficiency compliance and consistency across administrative workflows while also contributing to an exceptional client experience. The ideal candidate is process-driven detail-oriented and passionate about supporting high-performing teams.
Key Responsibilities
- Lead manage and develop administrative support staff within the Client Services division including onboarding training and performance management.
- Streamline and oversee day-to-day administrative operations including document management policy processing client correspondence and internal service workflows.
- Collaborate with Account Managers Account Executives and Producers to ensure efficient administrative support for client service delivery.
- Identify opportunities to improve processes reduce inefficiencies and implement best practices across administrative operations.
- Ensure compliance with internal procedures industry regulations and client-specific requirements.
- Maintain communication with 403(b) vendors.
- Monitor service level agreements and key performance indicators related to administrative support.
- Act as a liaison between branch operations service teams and other internal departments to support seamless communication and operational alignment.
- Participate in system implementations upgrades or changes including testing and training administrative staff.
Qualifications
- 3 years of experience in client services or administrative operations with 2 years in a supervisory or managerial role preferred.
- Proficiency in Microsoft Office Suite (Word Excel Outlook) and familiarity with insurance management systems (Vertafore Epic preferred).
- Excellent organizational communication and interpersonal skills.
- Proven ability to lead motivate and manage a team in a fast-paced deadline-driven environment.
- Demonstrated analytical and problem-solving skills with attention to detail.
- Ability to prioritize and manage multiple tasks and projects effectively.
- Bachelors degree or equivalent work experience preferred.
What We Offer
- Competitive compensation and benefits package
- $60000-$65000 per year plus 6% yearly discretionary bonus
- Medical Dental Vision 401k match company paid STD & Life Insurance Parental Leave.
- Comprehensive wellness and employee assistance programs
- Career advancement and development opportunities
- A dynamic and collaborative work environment
- HUB Cares: Company-wide initiatives supporting our communities
Join HUB International and be part of a growing team that puts people first.
#LI-DH1
Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: Bachelors degree (4-year degree)HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
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Required Experience:
Manager
Employment Type
Full-Time
