Sr. Technical Product Manager, Enterprise
Sr. Technical Product Manager, Enterprise
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Job Description
About Zapier
Were humans who simply think computers should do more work.
At Zapier were not just making softwarewere building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. Youll collaborate with brilliant people use the latest tools and leverage the flexibility of remote work. Your work will directly fuel our customers success and as they grow so will you.
Job Posted: 08/14/2025
Location: Americas (North Central and South America Only)
Please review the countries were unable to hire from at this time here.
Hi There!
Zapier is seeking a Technical Product Manager to join our Enterprise team. You will own and drive a complex technical product roadmap and initiatives that require deep technical understanding and cross-team execution. Youll own the technical product roadmap which includes but is not limited to data residency cell architecture planning HIPAA compliance Bring-Your-Own-Key encryption security projects and more. Youll be responsible for making technical trade-off decisions defining architectural requirements and driving engineering teams toward cohesive solutions that deliver customer value.
You will partner and collaborate with engineering and product leaders across multiple teams to push for consensus and make decisions when teams have conflicting approaches determining the path forward for complex technical challenges. We will rely upon you to understand the product architecture and customer requirements to facilitate technical tradeoffs where needed. You must be strong in execution detail-oriented and able to work cross-team to identify issues before they impact teams. You must be able to drive accountability across the organization.
Success Looks Like
Complex technical initiatives like data residency and HIPAA compliance are delivered on schedule with full regulatory requirements met
Cross-functional technical dependencies are resolved efficiently through your technical decision-making rather than prolonged coordination cycles
Enterprise customers receive technical capabilities faster because you drive architectural decisions instead of deferring to multiple stakeholders
Technical debt in enterprise systems decreases as you identify and address architectural conflicts early in the development process
Engineering teams across zones actively seek your involvement in technical initiatives viewing you as essential to their success
All build teams accelerate the delivery of enterprise-driven capabilities while maintaining quality and compliance standards
My name is Jenica and Im the Director of Product for Enterprise at Zapier and this role will report to me. Zapier we like to share our READMEs so you can get to us too; heres mine.
About You
Engineering Background: Started as an engineer or have deep technical experience with complex infrastructure/platform initiatives like AWS Kubernetes Terraform Vercel and engineering tooling like Datadog Databricks OpsLevel .
Technical Program Experience: Led large-scale technical programs like data residency compliance frameworks microservices migrations or similar multi-quarter initiativesincluding hands-on setup and management of Jira (or similar service) structuring cross-organizational projects and applying agile operations best practices for tracking and delivery.
Execution Excellence: Proven ability to define technical roadmaps and drive them to completion
Cross-Company Influence: Build strategic networks across the organization to stay informed of company-level developments and influence technical decisions through informal relationships not just direct team alignment
Enterprise/Compliance Context: Experience with regulated industries security requirements or enterprise-scale infrastructure challenges
Driver Mentality: Look around technical corners resolve cross-team misalignment and remove frictionthe type of person engineering teams are willing to trade headcount for
Comfortable in Ambiguity: You lead change effectively introducing and implementing new processes tools and ways of working while ensuring smooth adoption and sustained impactusing influence and alignment rather than mandates.
Bonus Points
Data Residency/Compliance Experience: Built or delivered compliance roadmaps (HIPAA SOC2) data residency solutions or enterprise security features
Platform/Infrastructure Background: Experience with cell architecture encryption key management or large-scale infrastructure migrations
Multi-Region Technical Experience: Delivered technical solutions across different geographic regions with varying compliance requirements
Things Youll Do
Own Technical Product Outcomes: Define and own meaningful goals for complex technical initiatives fostering a culture focused on outcomes rather than outputs. Drive measurable business impact through technical solutions that solve real customer problems not just successful project delivery.
Drive Technical Product Decisions: Make technical approach and sequencing decisions for complex initiatives spanning multiple systems like data residency HIPAA compliance and Bring-Your-Own-Key encryption
Own Technical Trade-offs: Determine which compliance requirements require new infrastructure vs. configuration changes balancing customer needs with engineering costs and technical feasibility
Consult with customers: You will work with customers to help shape the future technical roadmap through customer calls feedback sessions and working with prospective customers.
Build Technical Product Roadmaps: Create and execute multi-quarter roadmaps for enterprise-driven technical initiatives working backwards from customer commitments to define executable plans
Define Technical Requirements: Translate enterprise customer needs into specific engineering requirements that teams can build against
Accelerate Technical Delivery: Remove friction and push the engineering team to make technical decisions quickly rather than scheduling more meetings. Establish repeatable agile processes for cross-team coordination and leveraging tools like Jira to manage and track complex cross-org projects end-to-end
Master Technical Context: Understand complex technical systems and requirements to communicate dependencies risks and tradeoffs to stakeholdersand rapidly learn unfamiliar technologies when needed.
How to Apply
At Zapier we believe that diverse perspectives and experiences make us better which is why we have a non-standard application process designed to promote inclusion and equity. Were looking for the best fit for each of our roles regardless of the type of companies in your background so we encourage you to apply even if your skills and experiences dont exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.
Education is not a requirement for our roles; however if you receive an offer you will need to include your most recent educational experience as part of our background check process.
After you apply you are going to hear back from useven if we dont see an immediate fit with our fact throughout the process we strive to never go more than seven days without letting you know the status of your application. We know well make mistakes from time to time so if you ever have questions about where you stand or about the process just ask your recruiter!
Zapier is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someones identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity Inclusion Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants including those with criminal histories consistent with applicable laws.
Zapier prioritizes the security of our customers information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.
Zapier is committed to inclusion. As part of this commitment Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process please contact .
Application Deadline:
The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.
Even though were an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.
Required Experience:
Senior IC
Employment Type
Full-Time
