IT Operations Automation Developer Architect

We currently have an opening for anIT Operations Automation Developer Architect

The position is designated Statutory Exempt and is exempt from the State Human Resources Act.

The IT Operations Automation Developer Architect will be responsible for leading efforts to market and deliver automation solutions for DIT Operations. The automation efforts will leverage ServiceNow as much as possible but will also utilize external scripts and apps that interact with ServiceNow. This position will also spur and coordinate/implement integrations between the ServiceNow CMDB Asset Database ITSM ITOM external billing systems and ordering systems addition the role will drive ideas and projects to leverage various data sources to provide needed dashboards and visualizations valuable to both internal and external customers. Duties include but are not limited to:

• Creating the vision defining the roadmap (generally and specifically) and marketing automation ideas for custom workflows and system/data integrations across DIT.

• Take ownership of the entire custom automation app development lifecycle providing strategic leadership by rallying support synthesizing requirements and then designing developing testing and implementing robust integrated solutions.

• Lead and promote effective governance of the data models data integrity coding processes applications and overall tools supporting the digitization and automation efforts.

• Market the value and overall benefit of digitization and automation apps by showcasing existing apps and discovering/defining future possibilities thereby fostering a culture of innovation in this area.

About the Organization

TheN.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies as well as schools colleges and universities. NCDITsmission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged withclosing the digital divide by expanding availability of broadband services and promoting the adoption of affordable high-speed internet.

As NCDITs services reach North Carolina residents from all backgrounds we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize understand and meet the IT needs of our constituents across North Carolina. Our agencys culture is derived through the implementation of thoughtful practical innovative and data-driven strategies. We are anEmployment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93) establish paid parental leave for birth adoption and foster care (Executive Order 95) and implement fair chance policies (Executive Order 158). NCDIT also hasseveral initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes values respects and supports all members of our work community.

The following Management Preferences are not required but applicants that possess these skills are preferred:

• Significant experience using shell Perl python java scripting or other scripting language
• Experience defining a product vision and then a detailed roadmap
• Extensive design and development experience with ServiceNow IT Service Management IT Operations Management and/or Event Management

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See theEducation and Experience Equivalency Guidefor details.

TheNorth Carolina Department of Information Technology (DIT)is anEqual Opportunity Employerwho embraces anEmployment Firstphilosophy which consists of complying with all federallaws state laws and Executive Orders.

NCDIT uses theMerit-Based Recruitment and Selection Planto fill posted positions. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

• Employment at NCDIT is contingent upon a satisfactory background check.
• Applicants seekingVeterans Preferencemust attach a DD form 214 Certificate of Release or Discharge from Active Duty along with your application.
• Applicants seekingNational Guard Preferencemust attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.

• Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
• Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
• If applicants earned college credit hours but did not complete a degree program they must attach an official transcript to each application to receive credit for this education.
• If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: WORK SCHEDULES:

  At NCDIT we are dedicated to fostering a collaborative and flexible work environment offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If youre eager to contribute to a dynamic workplace we encourage you to apply!
  
  COMPENSATION & BENEFITS:
  The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.
  
  Some highlights include:

  • The best funded pension plan/retirement system in the nation according to Moodys Investors Service
  • Twelve (12) holidays/year
  • Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
  • Twelve (12) sick days/year which are cumulative indefinitely
  • Longevity pay lump sum payout yearly based on length of service
  • 401K 457 and 403(b) plans

  
  Learn more about employee perks/benefits:

  • Why Work For NC
  • NC OSHR: Benefits
  • NC OSHR: Total Compensation Calculator

  
  complete an on-line application.

  
  

  Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. If there are any questions about this posting other than your application status please contact:

  
  

  NCDIT Human Resources

  Samika Lewis

  
  

  For technical issues with your application please call the Applicant Support Help Line at .