Senior Operations Manager of Food & Beverage | Full-Time | FirstOntario Concert Hall
Senior Operations Manager of Food & Beverage | Full-Time | FirstOntario Concert Hall
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Job Description
Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.
Position Summary
About the Venue
Responsibilities
- Manage F&B operations across concessions bars catering and backstagespaces.
- Lead day-of-event service execution ensuring seamless collaboration with other departments.
- Monitor and maintain high standardsfor cleanliness quality food safety and service.
- Ensure proper setup staffing execution and teardown for all events.
- Maintain vendor relationships and oversee product ordering and equipment maintenance.
- Work seamlessly with the Sponsorship Team to ensure compliance and alignment with brand partnerships.
- Develop and manage budgets forecasts and financial reportingwith the assistanceand support of the Finance Department lead.
- Drive growth in per cap F&B spend and reduce unnecessary expenses.
- Ensure all expense control systems (labor inventory etc.) are tightly managed.
- Maintain high margins and profitability through effective cost control.
- Recruit train and lead all F&B service personnel (FOH & BOH).
- Implement performance reviews onboarding programs and succession planning.
- Ensure training programs are executed for hospitality service recovery and product knowledge.
- Create a supportive work culture that prioritizes employee development and satisfactionwhile following CBA guidelines.
- Deliver exceptional service to guests clients and stakeholders.
- Identifyand implement new hospitality programming to enhance experiences.
- Work with the marketing team to promote F&B offerings and guest-facing activations.
- Lead feedback programs and service recovery protocols.
- Maintain compliance with provincial liquor laws health regulations and OVG standards.
- Manage records ofstaff certifications including Smart Serve and Food Handling.
- Partner with our JointHealth & Safety committee for inspections and workplace safety protocols.
- Maintain scheduling payroll accuracy and reporting.
- Participate in venue and departmental leadership meetings.
- Support cross-functional collaboration with Events Team Ticketing House Maintenanceand other departments.
Qualifications
- 57 years of leadership experience in food and beverage or venue operations.
- Post Secondary educationin Hospitality Management Business or related field preferred.
- Experience managing F&B operations with P&L responsibility.
- Proficient in POS systems (Square preferred) Excel and scheduling platforms.
- Smart Serve and Food Handlers certification.
- Exceptional leadership communication and organizational skills.
- Ability to work flexible hours including nights weekends and holidays.
- Strong physical endurance; must be able to lift/carry up to 100 lbsand perform various physical tasks.
- Consistent growth in food and beverage per capsand net revenue.
- High levelsof guest satisfaction and positive feedback.
- Well-trained motivated and retained F&B staff.
- Compliance with safety cleanliness and regulatory standards.
- Seamless coordination across departments and venues.
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
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Required Experience:
Manager
Employment Type
Full-Time
