IT Support Manager

Forum Asset Management - IT Support Manager (In-House)

Location: 181 Bay Street Toronto

In Office:5 days per week

Overview of Forum:

Join us in delivering Extraordinary Outcomes through investment.

Forum is an investor developer and asset manager operating across North America for over 28 years focusing on real estate private equity and infrastructure with a strategic concentration in housing.

Our AUM exceeds $3 billion. We are committed to sustainability responsible investing and creating value that benefits our stakeholders and the communities in which we invest what we call our Extraordinary Outcomes.

In 2024 Forum completed thelargest real estate transaction in Canadawith theAlignvest acquisitionmaking us thelargest owner of Purpose-Built Student Accommodation (PBSA) in Canada through our $2.5B open ended Real Estate Income and Impact Fund (REIIF).Ournational development pipeline now exceeds $3.5 billionpositioning Forum as thelargest developer of PBSA in Canada operating from coast to coast.

The Forum team is adaptable agile and dynamic committed to sustainable and responsible investing. Our people bring diverse cultural backgrounds and professional experiences fostering innovation and thought uphold integrity trust and transparency as core values knowing that to achieveExtraordinary Outcomeswe need to support and develop anExtraordinary team.

As we scale our operations and modernize our technology infrastructure were investing in resilient secure and intelligent systems to support growth performance and innovation. Thats where you come in.

Position Overview:

Forum is seeking a proactive and service-oriented IT Support Manager to ensure our technology environment runs seamlessly securely and intelligently. This high-trust role is the primary in-house point of contact for technical support Microsoft 365 and Azure administration onboarding and offboarding and AI-enabled workflow improvements.

This is a hands-on in-office role with high visibility. You will work closely with our external Managed Service Provider (MSP) for all network and server infrastructure matters serving as the on-site liaison without hands-on configuration responsibilities. Your focus will be delivering outstanding user support optimizing systems and enabling the tools our people need to succeed.

Key Duties and Responsibilities

End-User & Device Support

• Provide proactive and responsive first-line support across Forums hybrid environment (Windows macOS iOS) to reduce downtime and improve productivity
• Set up and configure employee laptops phones and accessories
• Lead
  onboarding and offboarding ensuring secure account and device provisioning/decommissioning
• Deliver high-touch discreet technical support for executives and leadership
• Maintain and troubleshoot office A/V systems and conference room technology

Microsoft 365 & Azure

• Administer Microsoft 365 including:
  • SharePoint site management and permissions
  • Microsoft Teams collaboration and telephony
  • Outlook OneDrive and Intune mobile device management
• Manage Azure Active Directory identities conditional access and related policies
• Support adoption of AI tools to streamline IT support enhance collaboration and automate routine tasks

MSP Coordination

• Act as the on-site point of contact for the MSP facilitating access coordinating troubleshooting and escalating issues as needed
• Provide hands-on assistance (e.g. equipment resets physical checks) under MSP direction
• Maintain a high-level understanding of infrastructure concepts to aid in triage and communication without performing engineering or configuration work

Security & Continuity

• Ensure implementation of MFA endpoint protection and secure access protocols
• Partner with the MSP to validate that backups business continuity measures and endpoint protections are active and functional
• Handle all confidential data and access to sensitive systems with the highest discretion

Procurement & Vendors

• Manage procurement of IT hardware software and peripherals
• Negotiate contracts to optimize value and cost efficiency
• Track and manage Microsoft 365 and third-party software licensing and renewals

Planning & Documentation

• Maintain IT policies setup guides onboarding/offboarding checklists and escalation procedures
• Participate in quarterly IT and vendor planning meetings to review performance and identify improvements
• Recommend workflow enhancements with a focus on automation and AI integration

Candidate Profile

• 5 years in IT support or operations in a mid-sized or professional services environment
• Proficiency in Microsoft 365 and Azure including SharePoint Teams Intune and Azure AD
• Strong hardware troubleshooting skills across laptops mobile devices peripherals and A/V systems
• High-level understanding of networking and server concepts (without hands-on engineering responsibility)
• Exceptional communication and interpersonal skills; calm and professional under pressure
• Proven ability to operate in a confidential high-trust role supporting executives and leadership
• Strong organizational and prioritization abilities
• Self-starter with a continuous learning mindset and openness to emerging AI tools
• Proven track record in contract negotiation and vendor management
• Familiarity with cybersecurity best practices compliance or risk management frameworks
• Experience in regulated industries such as asset management financial services or real estate

At Forum we encourage diversity. We are committed to an inclusive workplace that reflects our belief that diversity is central to building a high-performing team. Forum is an equal-opportunity employer. We are committed to providing accessible employment practices. Should you require an accommodation during any phase of the recruitment process please let the recruitment team know at:

Required Experience:

Manager