IT Support Tech I
IT Support Tech I
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$ 61700 - 98900
1 Vacancy
Job Description
Schedule: 8:00 am - 5:00 pm may support on-call scheduling
How will you make an impact
As anIT Support Technician you will provide essential technical support to end users across Hunt Valley Maryland locations ensuring smooth operation of desktop systems software applications and network resources. You will play a key role in maintaining system reliability and user satisfaction through timely troubleshooting clear communication and adherence to safety and quality standardsespecially within a regulatedmedical manufacturing environmentwhere attention to detail and documentation integrity are critical.
What will you do
- Provide on-site technical support across Hunt Valley locations; participate in on-call rotation for emergency response during and outside business hours.
- Respond to support tickets and monitor queues to ensure timely resolution of issues.
- Perform basic to moderately complex troubleshooting of desktops laptops and software applications.
- Support end users in person via phone or through remote tools with professionalism and clarity.
- Install upgrade and troubleshoot various software applications.
- Maintain accurate documentation and follow established IT policies and procedures.
- Create and update knowledge base articles to support consistent issue resolution.
- Ensure compliance with site and corporate safety quality and security policies.
- Collaborate with cross-functional teams to support production and operational priorities.
- Maintain a professional demeanor while providing technical support in a fast-paced regulated environment.
How will you get here
Education:
- High school diploma required.
- A certification or equivalent preferred.
Experience:
- Minimum of 3 years of experience in IT support or helpdesk functions.
- Experience supporting users in amedical manufacturing or regulated environmentis highly desirable.
- Familiarity with VOIP systems ServiceNow CMDB Microsoft Active Directory and LAN principles preferred.
Knowledge Skills Abilities:
- Strongattention to detailin troubleshooting documentation and compliance.
- Excellentcommunication skillswith the ability to explain technical concepts to diverse audiences.
- Ability to work independently and collaboratively in a team environment.
- Strong organizational and time-management skills; able to prioritize multiple tasks.
- Proficiency in Microsoft Office (Excel Outlook PowerPoint Word).
- Ability to maintain a customer-focused mindset while resolving technical issues.
- Knowledge of IT support tools and remote assistance platforms.
- Understanding of safety protocols and ability to use PPE when required.
Physical Requirements:
- Ability to sit or stand for extended periods and use computer equipment frequently.
- Must be able to lift up to 25 lbs. regularly and occasionally up to 50 lbs.
- Requires close vision for reading technical materials and working with computer screens.
Work Environment:
- Primarily office-based with some time spent on the manufacturing floor.
- Support provided via phone email online chat and remote support software.
- Must be comfortable working in a regulated safety-conscious environment.
Benefits
- Medical Dental Prescription Drug and Vision Insurance with HRA and HSA options
- 401K match
- Employee Stock Purchase Plan
- Paid Time Off
- Tuition Reimbursement
- Life AD&D and Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Pet Insurance
- Adoption Assistance
- Annual Base Pay Increase
- Community Volunteer Opportunities
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.
Accessibility Accommodation
If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.#whereyoubelong
#AWorldofPossibilities
#EarlyCareer
Employment Type
Full-Time
