Partner Engagement Manager, U.S. Pacific Fleet
Partner Engagement Manager, U.S. Pacific Fleet
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USD 145000 - 165000
1 Vacancy
Job Description
About Onebrief
Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work Onebrief makes the staff as a whole superhuman - meaning faster smarter and more efficient.
We take ownership seek excellence and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company though many of our employees work alongside our customers at military commands around the world.
Founded in 2019 by a group of experienced planners today Onebriefs team spans veterans from all forces and global organizations and technologists from leading-edge software companies. Weve raised $123m from top-tier investors including Battery Ventures General Catalyst Insight Partners and Human Capital and today Onebrief is valued at $1.1B. With this continued growth Onebrief is able to make an impact where it matters most.
Required: Top Secret clearance with eligibility for SCI
In person in Joint Base Pearl-Hickam.
What you will achieve
Your mission
As a Partner Engagement Manger you will
Own the entire customer relationship from users up to Generals.
Rapidly expand product usage until 100% of N35 and N5 plans are in Onebrief. Youll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
Clearly communicate user needs to the product team. Maintain a high product proficiency and excite the customer about each product improvement.
Instill the Onebrief brand image.
Enable our expansion to Allies and Partners.
Your responsibilities arent limited to this list! Were on this great adventure together and well each do what it takes for the team to succeed.
You will also:
Lead or support exercises.
Use your observations of our users to recommend product improvements.
Provide face-to-face and remote customer support.
Develop an understanding of customer social dynamics in order to support renewals and future sales.
When responding to incidents (product is unavailable broken or not delighting the customer) coordinate with the customer and our product engineering team.
To succeed youll need a mastery of operational planning at multi-star headquarters. When you speak do lead planners listen Do Generals and Admirals
Youll also need technical skill. You dont need to code but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer
About you
You love our users and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base skillful planners primarily in the grade of O-4 and O-5. You understand them and they confide in you.
You deeply understand large military headquarters and want to apply that within PACFLT. Skillful planners mainly SAMS JAWS or SAW graduates in the rank of O-4 to O-6 respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
You pay attention to detail. People rely on you. On your previous teams you had a reputation as a workhorse. Example: were about to run a planning exercise which will be PACFLTs first exposure to our product. No one is worried because they know youve taken care of it.
You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS in order to diagnose technical issues. Its an unusual request and no one at the customer knows what to do. Everyone tells you its not possible but you love a bureaucratic challenge. You solve the problem with a few phone calls
You have technical skill You dont need to code but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer
You work well with customers You understand them and they confide in you.
Youre intense about our mission. Its a core part of who you are
Youre ambitious. Were getting bigger. You should too
You hold a current Top Secret clearance with eligibility for SCI
Qualifications
Proven experience in leading operational planning within a military context preferably at multi-star headquarters.
Advanced military education: Command and Staff Advanced Military Studies.
Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
Proven ability to expand business presence within a region with emphasis on software or technology solutions.
Experience in customer support both face-to-face and remote and capability to respond to incidents coordinating with customers and product engineering teams.
Strong technical skills to master our application troubleshoot issues and liaise with customers on technical matters.
Proven ability to navigate large government organizations solve bureaucratic challenges and deliver successful outcomes.
Most importantly you are a true Onebriefer:
You are obsessed with creating value for real users
You are ambitious scrappy and a creative problem-solver
You learn quickly work iteratively and naturally seek collaboration
You approach your work with integrity intellectual honesty and a low ego
You communicate frankly clearly and succinctly
You thrive as a self-starter embracing autonomy and ambiguity
Required Experience:
Manager
Employment Type
Full-Time
