Director of UX Research - eBay Services
Director of UX Research - eBay Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
As the UXR Director leading the eBay Services domain you will be a key leader and pivotal stakeholder in shaping the future of one of eBays most critical strategic pillars overseeing a team which spans across product areas including Seller Payments Platform & Capital Shipping Ads Stores and Regulatory. You will lead and inspire an organization of talented UXR ICs and a Manager acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful collaborative relationships with our design product and engineering partners and senior leadership with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation.
What you will accomplish:
Lead a team of User Researchers across the eBay Services domain providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent.
Drive a mixed-methods research practice gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews in-lab and field studies online surveys diary studies usability testing moderated and unmoderated remote testing customer journey mapping jobs to be done benchmarking heuristic evaluations as well as stakeholder interviews.
Cultivate and manage partnerships with cross-functional partners and company leadership (Design Product Management Marketing Analytics and various Business Units) being a user insights thought leader and core leadership partner..
Establish and maintain an efficient strategy for scoping research execution and sharing insights to ensure velocity and visibility across internal partners.
Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.
Define and lead initiatives that contribute to the maturity of our research practice.
Manage budget and maintain a healthy bench of external vendors for specific needs.
What you will bring:
14 years of experience in an applied User Research setting.
10 years of experience in managing user research/product research teams.
5 years of experience in managing research managers.
Advanced Degree in Human Factors Human-Computer Interaction Cognitive or Experimental Psychology Cognitive Science or a related field is desired.
Consistent track record of building and curating user research programs employing a range of methodologies.
Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle from ideation to launch.
Ability to solve complex problems and support the team in delivery of insights.
Strong communication skills experienced influencer and advocate for user research.
Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site you agree to our use of cookies. Visit our Privacy Center for more information.
Required Experience:
Director
Employment Type
Full-Time
