Clinic Liaison #723028
Clinic Liaison #723028
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Job Description
Department: Health Services
Reports to: Sexual Health Supervisor
Compensation: $21.00-$23.16 per hour plus $1.75 per hour Shift Differential Premium for hours worked between 6pm-6am
Schedule: Monday-Friday 11am-8pm or 8am-5pm
Status: 100% Full-Time Non-Exempt Union
Probation: 90 Days
Benefits: Medical Dental Vision Life Insurance Long Term Disability Employee Assistance Program and a 403B retirement plan.
Centers Mission:
Building a world where LGBT people thrive as healthy equal and complete members of society.
DEPARTMENT SUMMARY: As the nations largest and most experienced provider of LGBT medical and mental health services we help LGBTQ people lead healthier happier lives by keeping their minds and body well. All services are free or low cost. Were also one of the few Federally Qualified Health Centers in the nation with providers who specialize in primary care for LGBTQ people and with a research team working to advance the care and treatment of people in our community.
JOB SUMMARY: Under the direct supervision of the Program Supervisor the Clinic Liaison will be responsible for the following:
ESSENTIAL FUNCTIONS:
Adhere to and assist in the implementation of all Business Office procedures;
Rotate on a monthly basis to all departmental stations including Front Desk Medical Records and Phones;
Greet clients at the reception area and during telephone conversations to ensure a welcoming pleasant and professional response to all clients and interoffice relations;
Front desk reception including patient check-in scheduling of patients appointments and making preliminary assessments of clients in order to ensure appropriate client services;
Record all collections of client payments or co-pays for services rendered and assure accurate monetary transactions daily balancing and reconciliation sheets;
Maintenance of all daily and monthly schedules for medical mental health and social services personnel;
Check clients eligibility status with insurance carrier including completing Medi-Cal reservations for care (TARs);
Assist in the maintenance of the medical records filing system including routing charts to providers accurate record-tracking filing medical records loose-sheet sorting and filing;
Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures;
Clinic phone coverage including scheduling and canceling appointments placing appointment reminder calls and providing general information about services offered;
Train and work with clerical volunteers as needed;
Perform daily administrative functions as assigned such as word processing general communications (voice written and electronic);
Attend and actively participate in staff meetings including internal staff trainings as needed;
Special projects and other duties as assigned;
JOB QUALIFICATIONS AND EXPERIENCE:
Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people;
A passion for the Centers work and its mission to make the world a better place for LGBTQ people;
One to two years of healthcare office experience preferred;
Able to work flexible hours including Saturdays and evenings;
Excellent verbal and written communication skills;
Strong organizational detail and interpersonal skills with a demonstrated ability to work as a team member in a high-client volume environment;
Typing speed of forty-five (45) wpm;
Knowledgeable in computer software with the ability to work: word processing spreadsheets Internet etc.;
Strong customer service skills required;
Bilingual skills a plus (English/Spanish fluency preferred);
Demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socio-economic backgrounds religions ages English-speaking abilities immigration status and physical abilities in a multicultural environment.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry religious creed national origin sex sexual orientation gender identity gender expression medical/physical/mental condition pregnancy/childbirth and related medical condition age marital status or veteran status.
The Center has implemented a policy requiring all staff to be fully vaccinated against COVID-19 as a condition of employment subject to applicable federal state and local laws. For more information please contact
Employment Type
Full-Time
