Museum Experiences Team Member
Museum Experiences Team Member
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Maximize the visitor experience as their first point of contact.
- Elevate HHCs museum experience through interpreting and highlighting the museums lobby artifacts and exhibits.
- Lead engaging museum tour experiences for students and community groups within HHCs established framework of tour offerings.
- Work collaboratively with the education team on special projects.
- Communicate and promote museum programming and initiatives to visitors.
- Manage point of sale software to sell tickets to visitors.
- Manage technology and operations in the museum to problem solve and ensure everything is working correctly.
- Daily cleaning and maintenance of museum to ensure optimum guest experiences.
- Observe and capture visitor flow and interactions with exhibits.
- Capture visitor feedback through on-site surveying.
- Create and generate reports on attendance and visitor experiences.
- Maintain relationship with public safety guest services and maintenance.
- Knowledge of emergency & evacuation procedures.
- Other duties as assigned.
- Bachelors degree preferred but relevant experience and customer service skills to be strongly considered.
- Predominantly weekends with additional hours on evenings and at special events. Hours will vary between peak tour and non-tour season.
- Demonstrated experience in customer service & guest services preferred.
- Public speaking performing arts/theater or tour experience (a storyteller).
- A friendly organized multi-tasker who is self-motivated and adaptable able to handle logistics.
- Excellent interpersonal organizational and written and oral communication skills.
- Team player who can also work independently.
- Experience with point-of-sale software.
- Ability to work with diverse groups of individuals.
- Familiar with ADA compliance and best practices for guest experiences.
- Passion for Holocaust and humanity education.
Employment Type
Full Time
