IT Field Service Technician

Service Area: Sarasota Tampa St. Petersburg FL

Were looking for a well-rounded Field Technician who brings both hands-on technical expertise and strong communication skills to the table. This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment. Youll serve as a key point of contact for diagnosing and resolving issues related to workstations hardware software networks and more both remotely and on-site.

The ideal candidate is not only technically skilled but also able to communicate solutions clearly to end users. Youll respond to support tickets troubleshoot a range of IT challenges and ensure timely effective resolutions. A strong general understanding of business technology comfort with phone-based support and the ability to document thoroughly are essential in this fast-paced client-facing role.

Essential Functions

• Identify analyze and resolve technical issues involving workstations mobile devices operating systems software hardware peripherals and entry-level server support.
• Provide customer support both onsite and remotely using connection software ensuring thorough documentation and follow-up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems VPN connectivity hardware failures line-of-business applications and basic server functions.
• Perform complete hardware repair maintenance and security tasksfrom cleaning and component replacement to in-depth diagnostics.
• Execute physical networking functions such as running network cables installing patch panels and setting up racks/enclosures applying knowledge of wiring schema tools and layouts.
• Install reinstall repair and configure software including operating systems antivirus/security tools and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy document work and provide recommendations for ongoing system health.

Required Skills & Abilities

• Practical experience with hardware assembly disassembly maintenance and repair.
• Strong knowledge of Windows OS (installation recovery setup updates) and major software suites (e.g. Microsoft Office).
• Familiarity with antivirus security and firewall technologies including installation and recovery.
• Working knowledge of business networking including Active Directory Group Policy file sharing and server applications (Exchange MS Server).
• Solid troubleshooting skills across OS hardware and network issues including malware and virus removal.
• Ability to identify and diagnose failed hardware components.
• Valid Drivers License.

Preferred Education & Experience

• A Net and Sec certifications (or equivalent experience).
• Experience with modern operating systems and small-to-medium business technology environments.
• Advanced understanding of business networking and virtualization technologies (VMware/Hyper-V experience is a plus).

Physical Requirements:

The physical requirements below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit stand walk talk hear and see
• Routine use of hands to type
• Occasional need to stoop kneel crouch twist crawl reach and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision depth perception and ability to focus
• Ability to travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

Work Environment/Conditions:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities duties and skills required of the individual(s) holding this position.