Informatics Liaison Staff
Informatics Liaison Staff
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1 Vacancy
Job Description
Overview
IT Informatics Liaison
Full Time 80 Hours per pay period Day Shift
Covenant Health Overview:
Covenant Health is East Tennessees top-performing healthcare network with 10hospitals and over 85outpatient and specialtyservicesandCovenant Medical Group our areas fastest-growing physician practice division. Headquartered in Knoxville Covenant Health is a community-owned not-for-profit healthcare system and the areas largest employer with over 11000 employees.
Covenant Health is the only healthcare system in East Tennessee to be named six times by Forbes as a Best Employer.
Position Summary:
Under general supervision the Informatics Liaison serves as the principal contact point for providers and clinicians who access Covenant networks and systems. Primary responsibilities consist of providing physicians mid-level providers and clinicians with exceptional support so as to ensure they have the tools and knowledge necessary to use established and future clinical applications in a productive and efficient manner. The Informatics Liaison provides facility based oversight for the coordination and implementation of education and support as a representative of the Clinical Informatics Team. An Informatics Liaison may be dedicated to a specific facility practice or may operate across a geographic zone and serve multiple venues. Ideal candidates will be self-motivated team-player persistent and able to deliver quality work with excellent organization problem solving and communication skills.
This specific position will not require a license. This role provides on-site support to our Hospital Physicians across Covenant Healths 9 facilities and many physician offices providing computer system training and support. Candidates must have reliable transportation for travel to different sites as well as availability for after hours on-call support on a rotational basis. Prior medical experience is not required but encouraged.
This position will report to Ben Grace Manager of IT Applications and Physician Support.
Recruiter: Suzie McGuinn -
Responsibilities
- Responsible for the training and continuing education of all current and future clinical workflow applications related software and processes including features and functions reports and system capabilities and limitations.
- Exhibits understanding of clinical needs practice patterns and workflow in hospital and practice based setting. Provides workflow analysis and recommends quality improvements.
- Performs preventative maintenance on equipment related to clinical access and coordinates operations of assigned applications. Determine root cause of application problems coordinate solutions among appropriate teams and document resolution.
- Acts as an interface between the user systems programming and operation teams. Serves as a liaison for provider and/or clinical needs. Processes complaints and concerns and communicates those to appropriate areas / departments.
- Monitors and communicates trends and issues that may affect usage of applications. Devises improvements to current procedures.
- Documents and completes necessary paperwork for all requests and incident resolutions through the appropriate method to facilitate services needed and to track services rendered through regular reports of activities.
- Assists in testing clinical systems for facility-specific requirements and recommends practice changes that improve the implementation maintenance and support of equipment and software.
- Promotes system and technological security to maintain compliance. Ensures that user community understands and adheres to necessary procedures to maintain security.
- Provides at the elbow support for technology and application support to facility-based providers during working hours. Interface with user community to understand their security and business needs and implement solutions to accommodate them.
- Analyzes and provides hands-on support for moderate technical troubleshooting. Determines appropriate technical area staff or vendor to resolve the problem and coordinates with other technical areas.
- Facilitates timely information gathering and follow up to requests and incidents. Maximize IT investment by researching user requirements then educating users on relevant features and functions of the system.
- Exhibits an ability to communicate knowledgeably with clinical and information technology personnel.
- Participates in information technology meetings and conducts presentations as needed and requested.
- Demonstrates an ability to establish and build strong relationships across a broad range of personality types. Exhibits strong team player skills to assist the team to achieve its goals.
- Provides on-call support as needed.
- Participates in special projects as needed and performs other duties as assigned.
Qualifications
Minimum Education:
None specified; however must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.
Minimum Experience:
Minimum of three (3) years Information Systems or three (3) years relevant functional area. Requires demonstrated understanding of technical computer operations in a client/server environment (for assigned applications). IT Project Management experience preferred.
Licensure Requirement:
Professional/clinical licensure (RN ARRT etc.) is required based on assigned applications.Licensure NOT required.
Employment Type
Full-Time
