Outreach & Enrollment Assister

Are you excited about a new and exciting opportunity Do you have a passion for working with families and individuals in need of healthcare housing and community support services Are you interested in working for a mission-driven and innovative organization Well look no further! At Community of Hope we envision Washington DC where everyone is healthy housed and hopeful. If you are ready to make a positive difference in the community this position is for you!

Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.

Our Approach and Values:

We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.

We embrace diversity welcome all voices and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

Position Summary: The Outreach and Enrollment Assister is accountable directly to the Medical Practice is a full-time position based out of our Conway Health and Resource Center in SW DC.

The pay rate for this position ranges between $24.51 - $25.48 per hour and the offer amount is determined by the candidates education qualifications and experience . Indeed provides their own estimated salary calculator and is not affiliated with COHs range.

Highlighted Duties and Responsibilities:

• Provides educational outreach to uninsured or underinsured clients of COH and DC residents to ensure that they are aware of the opportunities and requirements of the Affordable Care Act (ACA).
• Assists with enrollment of uninsured and underinsured clients of COH and DC residents in an appropriate health insurance option or Sliding Fee Scale Program.
• Delivers general education about the ACA and the Exchange to patients and clients. Assists clients with opening or accessing an account with the Exchange.
• Meets with patients and clients in person to explain IPA services reasons to buy health insurance and options for coverage.
• Explains affordability programs Qualified Health Plans Essential Health Benefits and rights when using insurance to patients and clients.
• Explains Medicaid and DC Healthcare Alliance Programs and eligibility requirements to patients and clients.
• Assists patients and clients with their application and determining eligibility for premium tax credits and Medicaid. Assists patients and clients with understanding web-based decision tools to help narrow the choices for qualified health plans.
• Makes referrals as needed to the DC Alliance a broker the Exchange or government and community resources as needed and tracks these referrals in the consumer tracking database and documents them in eCW.
• Achieves certification and maintains expertise through continuing education provided and required by the DC Health Link Exchange Program.
• Supports and collaborates with the Practice Manager to actively track all pending Medicaid/Alliance applications for approval in eCW; tracks activities in eCW/Tracking tool and/or other databases as requested. Assists with preparing reports for the DC Health Benefit Exchange or HRSA as needed.
• Performs other duties as assigned by supervisor.

• B.A. or equivalent experience required.
• Training in education social work or health related field preferred.
• Commitment to work with underserved populations and ability to work in non-profit environments.
• Demonstrated cultural competence in communicating with low-income populations.
• Strong written and verbal communication skills.
• Ability to work with computers and electronic health record system
• Bilingual in Spanish or Amharic strongly preferred.
• Ability to travel to other sites required.
• Proof of vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason subject to applicable law.
• In relation to remote work versus on-site expectations this position is classified as the following: On-Site: A majority or all of the position is required to work on-site. Please note that remote work designations are subject to change or fluctuate at any point in time and the supervisor may require in person learning for a specific amount of time after hire.

At COH we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many but not all of our roles promoting a culture of work-life balance.
• 8-hour workdays which include a paid lunch
• 11.5 paid company holidays 1 personal floating holiday 15 days of paid vacation (increases to 20 after 3 years of service 25 after 10 years of service and 30 after 15 years of service) and 12 days of paid sick leave on an annual basis
• Annual performance-based raises up to 5% of your annual pay
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
• Tuition reimbursement loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
• Ongoing internal leadership training for supervisors
• Ongoing well-being activities culture compact activities and training and trauma-informed care initiatives and training
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
• Life insurance short-term disability and long-term disability insurance
• 403(b) Retirement Plan
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• And much more!

About Us:

Community of Hope is a mission-driven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only free-standing birth center in 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.

In 2025 we were selected as one of The Washington Post 150 Top Workplaces. This is the 8th time weve been selected since 2014 based on feedback from our staff.

To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone: . Community of Hope is an equal opportunity employer.