Systems Manager
Systems Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
The Systems Manager is responsible for overseeing and managing the systems that support enrollment learning client engagement and digital credentialing for Continuing and Professional Education (CPE) programs at Virginia Tech. This includes primary responsibility for the enrollment system customer relationship management platform form processing tools the learning management system (Canvas) the digital badge and credentialing platform and other integrated systems.
The role focuses on ensuring the efficient operation integration reporting and strategic use of these systems. The manager serves as a bridge between technical and functional stakeholders regularly collaborating with program managers finance registration staff and external partners to improve service delivery and operational effectiveness through data-driven and systems-based solutions.
This position reports to the Director of Continuing and Professional Education and supervises the Enrollment Systems Coordinator. This also includes oversight of the departments SharePoint environment for collaborative document management as well as DocuSign for digital signatures and document workflows. Additionally the role requires working knowledge of Google Analytics to assess user engagement and digital performance of public-facing systems and forms.
Required Qualifications
Bachelors degree in Information Systems Computer Science or related field
Significant experience with systems management specifically enrollment and CRM platforms
Strong understanding of data integration business process mapping and reporting
Demonstrated ability to design run and interpret data reports and dashboards
Experience using tools like SQL Server Reporting Services Excel macros Visual Basic or scripting languages
Excellent interpersonal analytical and problem-solving skills
Experience managing projects and providing user support and training
Ability to work with minimal supervision and in a collaborative environment on simultaneous projects
Preferred Qualifications
Masters degree in a related field
Experience managing Modern Campus Salesforce Canvas and/or FormAssembly
Supervisory experience or demonstrated leadership in a cross-functional team environment
Pay Band
5
Overtime Status
Exempt: Not eligible for overtime
Appointment Type
Restricted
Salary Information
$75000-$85000 (Budget Maximum)
Hours per week
40
Review Date
09/08/2025
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch centers.A leading global research institution Virginia Tech conducts more than $500 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees students or applicants on the basis of age color disability sex (including pregnancy) gender gender identity gender expression genetic information ethnicity or national origin political affiliation race religion sexual orientation or military status or otherwise discriminate against employees or applicants who inquire about discuss or disclose their compensation or the compensation of other employees or applicants or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation please contact (Shelly Jobst) at () during regular business hours at least 10 business days prior to the event.
Required Experience:
Manager
Employment Type
Full-Time
