Service Support Manager
Service Support Manager
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Job Description
Job title: Service Support Manager
Location: Nottingham (Hybrid work available)
Salary: 35000 p/a
Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Free Fuel Fridays Employee of the Quarter Employee Referral program and many more.
Are you organised detail-oriented and passionate about delivering excellent IT services Join a dynamic Service Delivery team as aService Support Managerand help them ensure their clients receive outstanding support every step of the way.
This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role with hands-on experience and mentoring from experienced SDMs.
Established in the 80s XMA has grown to become one of the top ten largest value-added resellers in the UK. Today were an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult define adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
About the Role
As a Service Support Manager youll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. Youll be involved in customer communications contract administration performance reporting and service improvement initiatives.
What Youll Do: Service Support Manager
- Act as a point of contact for routine service queries and communications
- Schedule and coordinate customer meetings prepare agendas and track actions
- Assist with contract administration and maintain service documentation
- Support performance tracking against SLAs and KPIs
- Prepare clear and accurate service reports
- Analyse customer feedback and service metrics
- Contribute to continual service improvement (CSI) activities
Requirements: Service Support Manager
- Strong organisational and administrative skills
- Confidence working with data and producing reports
- Basic understanding of IT service management (ITIL knowledge is a plus)
- Proficiency in Microsoft 365 tools (Excel Word Teams SharePoint)
- Excellent communication skills both written and verbal
- A proactive detail-oriented mindset and eagerness to learn
We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race colour religion national origin age sex sexual orientation gender identity physical or mental disability protected veteran or military status or any other status protected by applicable law
We are registered Disability Confident Employer (Level 2) and as such we will ensure that individuals who have a disability are provided reasonable accommodation to enable full participation in the job application and interview process. If you have any such requirements please do not hesitate to contact us on our email which is we will be happy to action your requests.
Keywords: Service Delivery Coordinator IT Service Support Analyst Service Delivery Associate Service Management Administrator Service Management Support Specialist
Required Experience:
Manager
Employment Type
Full-Time
