Customer Service Representative I Temporary
Share
Job Location:
Monthly Salary:
Posted on:
16-08-2025
Vacancies:
1 Vacancy
Job Summary
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions offering a full line of reliable and innovative inkjet thermal transfer laser print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety regulatory and retailer compliance better product recalls and improved manufacturing processes.
The Role:
Customer Service Representative will serve as the primary interface for customers. Youll navigate our ERP system (SAP) our Sales Order Automation tool as well as our B2B portal to process quotes orders returns credits and debits. Consistently deliver high quality service that instills customer confidence and loyalty.
*This is a temporary 6 month contract* - Hybrid/remote working hours of 8 a.m. to 5 p.m. preferred.
Job Responsibilities:
- Interpret and process customer requests and general inquiries.
- Collaborate with cross-functional team members to satisfy customer requirements.
- Create and maintain ERP system records with a superior level of accuracy.
- Maintain Company product and service knowledge sufficient to satisfy customer needs.
- Consistently provide accurate prompt professional service and follow-up.
- Decisively resolve routine customer concerns.
- Leverage customer feedback to drive continuous improvements.
Job Requirements:
- High School Diploma or equivalent required; 2 or 4-year degree preferred.
- Previous customer-facing experience and data entry experience.
- Superior data entry speed accuracy and attention to detail.
- Ability to thrive in fast-paced environment and remain calm under pressure.
- Strong planning and organizational skills.
- Excellent written and verbal communication skills.
- Superior active listening skills with the ability to interpret client needs.
- Strong problem-solving skills.
- Proven ability to build customer rapport.
- Commitment to continuous improvement teamwork and collaboration.
- Familiarity working with Salesforce a plus.
The right candidate will be aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience were looking for apply! We cant wait to hear fromyou!
Work Arrangement : Hybrid
Pay Range: $ - $per hour
We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off including10 paid holidays per calendar year paid vacation days beginning at 80 hours annually 64 paid sick leave hours annually or as provided under state and local paid sick leave laws tuition reimbursement at the maximum amount of $5250 per employee per calendar year business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.
All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function : Customer Service
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Dover is a diversified global manufacturer and solutions provider with annual revenue of over $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engin ... View more
