Business Support Specialist
Business Support Specialist
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Job Description
Job ID:42685
Location:LRQA - Edinburgh - Edinburgh Par
Position Category:Administration/Business Support
Position Type:Employee Fixed Term
LRQA is a leading global assurance provider who specialise in food certification compliance management systems supply chain assurance supplier rating governance risk management & performance & process improvements.
By bringing together unrivalled expertise in certification brand assurance cybersecurity inspection and training weve become a leading global assurance provider.
We are looking for an admininstration specialist to support the team in Edinburgh for maternity cover from 1st December 2025 to 30th November 2026
Reporting to the Retail & Hospitality Operations Manager the Business Support Specialist will work as part of the administration team within Edinburgh. For this role you will need to be office based in Edinburgh so located in the area would be a pre-requisite. There is no relocation package with this position.
The Business Support Specialist will play an integral role to ensure all admin tasks for Edinburgh are delivered through effective processes to ensure we are working to our strengths utilising our expertise and working collaboratively to achieve our Quality Procedures and Client KPIs.
The Business Support Specialist will be accountable for the day-to-day administration to ensure that client KPIs and SLAs are met.
The Business Support Specialist will work together aiming for one view on all tasks and processes across Retail & Hospitality.
In addition the Business Support Specialist will support with all areas of administration from onboarding managing Entities within CMX1 through to admin checks and issuing of reports. Being the first point of contact for incoming telephone calls administration of generic mailboxes and managing all Client queries.
As part of a team the Business Support Specialist will have specific clients assigned to them but also be expected to provide support to the wider team as required.
KEY RESPONSIBILITES:
- Working under the guidance of the R&H Operations Manager to ensure that each Scheme KPIs/SLAs and any other Client requirements are maintained through regular review of Contracts Briefing Notes trackers Smartsheets RAG Sharepoints and PowerBI.
- Ensuring key information relating to members auditors and participants is maintained and updated in accordance with relevant QPs and KPIs.
- Assist the Retail & Hospitality Operations Manager and other members of the team in the preparation production and maintenance of communication materials (i.e. training documentation contracts COI minutes of meetings etc).
- Ensure all actions are completed in a timely manner (as per agreed Client SLAs).Assist the Retail & Hospitality Operations Manager and other members of the team in the production and maintenance of all Quality Procedures(QPs) Work Instructions and Process Flows.
- Ensuring that all databases and Client portals are updated in a timely manner especially membership auditor or client data changes. All changes must be actioned in line with Client SLAs.
- Logging corrective evidence on AIMS/ASSIST in a timely manner to ensure processes meet KPIs.
- Issuing correspondence certificates and reports in line with processes and KPIs.
- Liaise with Delivery Managers auditors & clients and assist with queries relating to all aspects of administration delivery planning and allocations via telephone verbal Teams letter or email.
- Providing reports to Senior Managers as requested.
- Taking part in Quarterly Training session to share best practice/cross-train to benefit all Team members.
- Identifying efficiencies within processes and identifying solutions.
Technical / Professional Qualifications / Requirements:
- Proven strong administration background proficient with Microsoft Office (Word Excel PowerPoint) using databases and other information management systemsExperience in administrationExcellent communication writing and organisational skills
- Excellent attention to detail
- Ability to work without supervision
- Well organised ability to plan and schedule work effectively
- Ability to prioritise
- IT literate
- Good telephone manner
- Ability to handle difficult customers
- Team-work experience
- Ability to produce reports and track KPIs
Pre-Employment Checks
If you are successful in securing a role with us you will be subject to pre-employment checks depending on the legal requirements and practices in your country of employment.
If eligible these checks will include right to work identification verification of employment history education and criminal records where permitted by local law.
All checks will be conducted in accordance with applicable privacy and data protection regulations.
We will involve the third party supplier to run the background checks as needed and your data will be retained for a period as needed for the recruitment purpose.
To the extent to be permitted by the applicable local law your data may be stored outside of your employment country dependent on our operation structure.
Your application of this role will constitute your consent on this paragraph.
Diversity and Inclusion at LRQA:
We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.
Together our employees make our communities better and we want you to be part of our diverse team!
LRQA is a leading global assurance integrity and expertise we bring to our partnership with clients support their journey to a safer more secure and more sustainable future. (Group entities).
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Required Experience:
Unclear Seniority
Employment Type
Contract
