Client Manager
Share
Job Location:
Chicago, IL - USA
Yearly Salary:
$ 100000 - 110000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Responsibilities:
- Own and manage a $4M annual book of commercial insurance clients serving as their primary point of contact and trusted advisor
- Deliver proactive timely and expert service that drives client satisfaction retention and long-term partnership
- Advise clients on evolving risk profiles analyze coverage needs and recommend tailored insurance solutions aligned with their business goals
- Engage in retention and renewal efforts by leading the end-to-end renewal process and proactively identifying opportunities to round out accounts
- Drive expansion by surfacing upsell and cross-sell opportunities and coordinating closely with producers to grow your portfolio
- Collaborate with the Placements team to secure optimal coverage structures bring client context to market strategy and ensure seamless execution
- Support new business by partnering with Sales during late-stage deals and onboarding to ensure a smooth client handoff and setup
- Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency
About you:
- 1-2 years of Account Management experience within the Commercial Insurance space ideally with exposure to technology companies
- Active/Current Property and Casualty License
- Strong track record of retention & growth of complex Middle Market accounts
- Strong preference for prior working experience in the following commercial lines:
- Business Owners Package (BOP) and GL/Property
- Cyber/Tech E&O
- Management Liability (D&O/EPLI etc.)
- Workers Compensation
- Strong communication and organizational skills
- Dependable coachable proactive positive and detail-oriented with excellent follow-through skills
- Able to deal well with ambiguity and maintain composure in complex situations
- Strong Sales Communication and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of work
Nice to have:
- Exposure to and passion for early-stage startups and/or high-growth environments
- A background in handling Manufacturing and/or Health & Life Science accounts
Vouch provides several benefits to help you bring your best self to work:
- Competitive compensation and equity packages
- Health dental and vision insurance
- Parental leave
- Flexible vacation time
- Wellness allowance
- Technology allowance
- Company-sponsored professional development
- L&D: Partnerships with Ethena and monthly Lunch & Learns
- Employee Groups: Vouch supports various employee groups to foster an inclusive equitable workplace and create affirming empowering employee-centered spaces for conversation community and support. These groups include Pride @ Vouch Women @ Vouch Black @ Vouch Virtual Connections Pop Culture Pets of Vouch Skincare Astrology Plants etc.
- Wellbeing: Vouchers have access to many wellbeing perks including Peloton Fetch OneMedical etc.
- Bi-Annual performance reviews with quarterly check-ins: Vouch conducts bi-annual performance discussions with all team members offering goal setting and check-ins development discussions and promotion opportunities.
#LI-HT1
What to expect in a typical interview process:
(Please note these steps may vary slightly depending on the role)
- 30-minute phone call with our recruiting team
- 30-45 minute Zoom interview with the hiring manager
- Case study/technical screen
- Meet the team! 30-45 min 1:1 Zoom meetings with 3-4 team members youd work closely with in the role
- Executive chat
Compensation philosophy:
Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package which also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. Individual pay decisions are based on a number of factors including qualifications for the role experience level skill set location and business need. The pay range provided is subject to change and may be modified in the future.
Vouch believes in putting our people first and building a diverse team is at the front of everything we do. We welcome people from different backgrounds experiences perspectives and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team.
If you require reasonable accommodation to complete this application interview complete any pre-employment testing or otherwise participate in the employee selection process please direct your inquiries to.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
About Vouch: Vouch is the insurance broker that powers ambition. We’re a tech-enabled insurance advisory and brokerage purpose-built for growing companies in technology, life sciences, and professional services. Our clients are ambitious leaders building complex businesses, and we hel ... View more
