(Senior) CRM & Customer Operations Specialist (m/f/d)

Amplifon Germany is part of the globally leading Amplifon Group with over 20000 employees in more than 25 countries. Our goal: to help people rediscover the emotions of hearing. Since 2005 we have been active in Germany and operate over 600 of our own specialist stores nationwide with around 2000 employees. Our hearing experts offer personalized consultations free hearing tests precise fitting of hearing systems and hearing protection giving people new quality of life every day.

What we are looking for

Amplifon is looking for a talented (Senior) CRM & Customer Operations Specialist (m/f/d) to join the CRM Team based in Hamburg and directly reporting to the CRM & Customer Operations Manager.

You are going to work in a truly fast-paced environment in a business constantly evolving where you will be part of a new challenge with great empowerment and international growth opportunities.

What will you be doing

The (Senior) CRM & Customer Operations Specialist (m/f/d) will be accountable for:

Plan local campaigns and define contact plan:

• Use the contact and forecast plan to assure the right amount of resources are available for delivery of the plan.
• Provide analysis and prepare customer-specific data as well as the derivation of actionable insights to relevant stakeholders

Monitor performance and implement adjustments:

• Monitor campaign performance and identify possible measures to be taken
• Ensure a data-driven approach on all measures by checking data conversion KPIs constantly against the forecast
• Analyze database KPIs and do advanced analysis to deliver effective CRM insights and proposals for next actions
• Ensure proper target and control group allocation

Execute and analyse data to drive a data-driven mind-set:

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions
• Be able to challenge the business and work to together to translate the real business need into an analytic problem that you can solve
• Develop new customer segmentation approaches and models to track and improve the customer lifetime value as part of the international CRM team
• Use advanced modeling to increase and optimize our forecasting as well as the campaign efficiency

What youll need:

• A degree in economics business or communication sciences or have a comparable education
• 2-3 years of experience in CRM / campaign management within a retail company is a plus.
• Master the control of online and offline campaigns right from the start.
• A confident handling of all common MS Office applications and have first experience in dealing with campaign management tools such as Adobe Marketing Cloud.
• Good knowledge of English & German
• Enjoy dealing with numbers are process-oriented and still able to look at our campaigns from the customers point of view.

We offer you:

• Avaried role with direct impact on the development of our specialist stores.
• 30 days of vacation flexible working hours and the option for home office days.
• A global training community exchange with colleagues worldwide and participation in an international trainer certification program.
• Diverseopportunities for professional and personal development.
• Flat hierarchies an open feedback culture and a collegial first-name basis across all levels.

Ready to help people rediscover hearing

Then apply now and become part of our team!