Helpdesk Engineer
Helpdesk Engineer
Posted on :
16-08-2025
Employer Active
1 Vacancy
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Job Description
360training
is a rapidly growing leader in online training and certification across a wide range of industries and professions. provides customers with the regulated training they need to get and keep jobs they want. Over the years we have continued to grow our expansive library of regulatory-approved training courses with new content suited for todays modern workforce. By offering these courses online all users experience the convenience and flexibility of earning their certifications in their own time from anywhere in the world.
At we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees while maintaining a team-centric environment which inspires them to do their absolute best. One thing our associates get to experience is the ability to make an impact on day one of working here.
360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs life and disability benefits a retirement savings plan with company match and a Flexible Time Off program.
Helpdesk Engineer
360training is seeking a Helpdesk Engineer to join our growing team. The Helpdesk Engineer will deliver exceptional technical support for a hybrid workforce ensuring employees can work securely and efficiently from anywhere. This role covers on-premises systems cloud services and modern device management in a fast-paced environment.
*This role will require the candidate to be onsight daily for a period of time then transition to a hybrid role with determination by the hiring manager.
Key Responsibilities
- Provide hardware and software technical support for onsite and remote employees (Windows 10/11 macOS and mobile devices)
- Administer and maintain Microsoft 365 (Exchange Online Teams SharePoint OneDrive)
- Manage user lifecycle in Azure Active Directory and Windows Active Directory including MFA Conditional Access and identity security policies
- Support endpoint management with Microsoft Intune/Endpoint Manager Autopilot and compliance policies
- Troubleshoot networking and connectivity issues (VPN DNS DHCP TCP/IP Zero Trust solutions)
- Automate repetitive tasks and reporting using PowerShell
- Assist with Teams Phone and Microsoft 365 voice/collaboration solutions
- Handle onboarding and offboarding processes including account provisioning device setup and permissions
- Maintain accurate documentation and update tickets in JIRA
- Collaborate with security teams to respond to phishing reports account compromises and endpoint alerts
- Maintain asset inventory and oversee procurement processes
- Participate in IT projects upgrades and technology rollouts
- Provide end-user training on tools security best practices and remote work technologies
Requirements
- Microsoft certification such as MCP M365 Fundamentals or SC-900
- 23 years experience with Windows AD and Azure AD administration
- Strong understanding of Microsoft 365 administration and modern security controls
- Experience with Microsoft Endpoint Manager MDM solutions and Windows Autopilot (preferred)
- Strong PowerShell skills for automation and reporting
- Knowledge of hybrid networking concepts Zero Trust principles and VPN technologies
- Excellent troubleshooting skills and ability to resolve complex technical issues
- Effective communication skills (written and verbal) with a customer-first approach
- Ability to work independently and in a team environment under tight deadlines
Employment Type
Full Time
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