Assistant Manager, Room Service

COME AND JOIN US . . .

We are currently seeking an experienced resourceful and responsive Assistant Room Service Managerto join our team.

The on target earning potential for this role is 40180 / per annum - comprising a base salary of 31880 plus a qualified estimate of 8300 in gratuities and service charge.* As a member of the Gleneagles team you will also enjoy a fantastic range of perks benefits and rewards.

ABOUT GLENEAGLES

One of the worlds most iconic luxury hotels and sporting estates Gleneagles has been making memories for a century. Crowned Employer of the Year at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel Leisure for their 2025 Worlds Best Awards everything we do is about surpassing expectations and creating unrivalled adventures for our guests

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career some work seasonally while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Location; Auchterarder just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr) Glasgow or Dundee (50mins) Stirling and Perth (25mins).

Heres a bit more detail on what we see you doing in this role:

• Youll take pride in leading our In Room Dining team from the front; overseeing the coordination and service delivery from the kitchen to our 233 guest rooms and across the estate bringing great ideas skill and flare to our ever growing amenities catalogue
• Working closely with our In Room Dining Manager youll manage the day-to-day operation of our Room service Minibar & Picnic operations alongside payroll budget and stock management and weekly schedules
• Building a fantastic knowledge of our guests anticipating and fulfilling their expectations; always warm thoughtful professional and well groomed youll play your part in ensuring luxury service is our signature
• Engaging motivating and inspiring a strong and passionate team youll ensure they each consistently deliver exceptional service and are equally spell-bound by the delights they create; youll be nurturing and developing talent ensuring that your passion and expertise are lived through others
• Developing strong relations with our Culinary team working together to demonstrate that shared passion clear communication and living our values is what truly galvanises the team and drives excellence
• Youll be instilling a culture of continuous development and innovation identifying new ways to surprise and delight your guests and your people
• Holding daily briefings with our service team ensuring everyone is crystal clear on the priorities and their responsibilities ahead of each and every service
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

The kind of person were looking for:

• Ideally you have previous experience in a leadership position within a luxury hospitality environment however having a great attitude is essential
• Energised and fuelled by a high paced operation and equally high expectations; youre resilient and skilled at managing multiple and often competing priorities
• You possess a positive professional and courteous attitude always see a glass half-full and are consistent in your mood manner and behaviour
• Intuitively you put yourself in the shoes of others whether that be your guests or your people; no matter how many times an issue has been presented to you you recognise that to this person its likely a first
• An early bird some days and a night owl other youll work flexibly during the week and weekends leading from the front and by example
• You have an exceptional and discerning eye for detail and take pride in fixing the small things that make a big difference; you have high expectations of yourself and others driving high performance and ensuring others are brought on the journey with you
• Nurturing your team through coaching and training youll bring a strong people focus and the desire to grow and develop their talent
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few
• Subsidised single occupancy en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the estate that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2025 our full-time employees can expect to receive around 8300 in addition to their annual salary

If you are our next Assistant Room Service Manager please forward your most recent CV to us today!

INDHP