Workforce Management Regional Scheduling Lead - Central
Workforce Management Regional Scheduling Lead - Central
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
What youll be doing
Youll lead a team of 58 schedulers responsible for managing scheduling routines across 69 countries. With support from a Global Scheduling Lead and close collaboration with Planning and Intraday teams youll drive scheduling strategy and excellence across regions.
Day-to-day in this role youll:
- Lead mentor and grow your team through the WFM Career Map.
- Set and execute the scheduling strategy for the upcoming quarter.
- Design scalable scheduling routines and spot global replication opportunities.
- Optimise coverage through forecast analysis and scenario modelling.
- Identify and implement process improvements and automations across WFM.
- Co-own OKR target setting and build ad-hoc forecasts for exceptional events.
Our humble expectations
- 2 years of people leadership or 1 year of leadership in a WFM role preferably in a contact centre.
- Proven experience in scheduling forecasting capacity planning and real-time management.
- Independent problem-solver who thrives in ambiguity.
- Strong stakeholder management and communication skills.
- Proactive strategic thinker with a data-driven mindset.
- Proficient in BI tools like Looker and advanced in Excel/Spreadsheets.
- Fluency in English
- You are willing to pass your knowledge on others and eager to learn
Next steps
Sounds like the perfect fit We cant wait to meet you. Apply now and lets shape the future of WFM together!
Compensation
The successful candidates starting pay will fall within the pay range listed below and is determined based on factors such as the candidates skills experience and qualifications. Please note that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary listed is the monthly / annual / hourly salary range for this position.
To learn more about our benefits please do not hesitate to bring this up with our Talent Acquisition Partner!
Slovakia Pay Range:
2.493 - 4.629 EUR
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Employment Type
Full Time
