Support Desk Analyst
Support Desk Analyst
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Job Description
Position Description:
Were looking for IT professionals looking for a career as a Support Desk Analyst as a part of our Stratford PEI team. Entry and intermediate roles available.
Your future duties and responsibilities:
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate if needed unresolved problems to a higher level of support
Provide essential online security advice and support
Receives and handles requests for service following agreed procedures.
Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution
Required qualifications to be successful in this role:
User query/issue handling. Ensuring user queries or issues are captured validated and triaged for further processing.
Communicating with users. Ensuring that various types of information are communicated to users through the appropriate channel(s).
Optimization. Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes.
Helpdesk or IT Services experience.
Pay Range
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to skill set level geographic market experience and training and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range in Prince Edward Island is $40000 - $50000
Office Location
Location: Stratford Prince Edward Island office
Hours: The service desk schedule is four days/week 10 hours/day. Two weeks of Mon-Thurs and then switch to two weeks of Tues-Fri. Requirement to work until 8-9pm (AST).
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Skills:
- English
- Help Desk/IT Services
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.
To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Employment Type
Full-Time
