Technical Support Specialist II
Technical Support Specialist II
Posted on :
16-08-2025
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1 Vacancy
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Job Description
Responsive recruiter
Benefits:
- Dental insurance
- Health insurance
- 401(k)
- 401(k) matching
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Technical Support Specialist Level 2
Department: Information Technology
Headquarters: Northampton MA
Schedule: Monday-Friday 9a-5p (with occasional after-hours maintenance & projects)
Salary: $23-$25/hr (Based on Experience)
Department: Information Technology
Headquarters: Northampton MA
Schedule: Monday-Friday 9a-5p (with occasional after-hours maintenance & projects)
Salary: $23-$25/hr (Based on Experience)
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8400 individuals facing challenges such as mental illness developmental disabilities brain injuries homelessness and substance use issues. We work together to make a meaningful difference in the lives of others.
At ServiceNet we believe the right technology in the right hands can change everythingfrom the way we connect to the way we care for our communities. Our IT team ensures that our staff have the tools support and secure systems they need to make a difference every day.
ServiceNet is a compassionate non-profit organization that helps over 8400 individuals facing challenges such as mental illness developmental disabilities brain injuries homelessness and substance use issues. We work together to make a meaningful difference in the lives of others.
At ServiceNet we believe the right technology in the right hands can change everythingfrom the way we connect to the way we care for our communities. Our IT team ensures that our staff have the tools support and secure systems they need to make a difference every day.
About the Role:
ServiceNet is looking for a Technical Support Specialist Level 2 who thrives on solving challenges improving systems and providing responsive knowledgeable support for a wide range of devices networks and applications.
Youll be the go-to expert for maintaining troubleshooting and repairing our Windows-based infrastructure across multiple locations in Western Massachusetts. Working closely with our IT Leadership team youll handle everything from desktops and mobile devices to network configurations and VoIP systemsmaking sure our staff can focus on what they do best.
Youll be the go-to expert for maintaining troubleshooting and repairing our Windows-based infrastructure across multiple locations in Western Massachusetts. Working closely with our IT Leadership team youll handle everything from desktops and mobile devices to network configurations and VoIP systemsmaking sure our staff can focus on what they do best.
Key Responsibilities:
Systems & Hardware Support
- Maintain analyze troubleshoot and repair hardware and computer systems.
- Provide support for desktops notebooks iPhones iPads and other collaborative devices.
- Manage and troubleshoot Remote Desktop Session Hosts (RDS/Terminal Servers).
- Configure and support VoIP systems and devices including fax over VoIP.
Helpdesk & Documentation
- Use the IT Helpdesk ticketing and knowledgebase systems to record prioritize assign track and close all support requests.
- Analyze trends in support requests to recommend process and technology improvements.
Networking & Infrastructure
- Design implement and troubleshoot all aspects of a SOHO network.
- Support and manage TCP/IP networking services (DNS DHCP etc.).
Administrative & Project Work
- Manage user accounts adds/moves/changes in Active Directory and MS Exchange.
- Assist with occasional after-hours maintenance and IT projects.
- Perform other assignments as directed by the IT Leadership team.
Minimum Requirements:
- High school diploma or GED required; associates or bachelors degree preferred.
- 3 years of IT experience.
- Proven ability to troubleshoot SOHO networks.
- Willingness to travel throughout Western MA (Berkshire Franklin Hampshire and Hampden Counties).
High-level knowledge of:
- Microsoft Windows Desktop Software
- Windows Server Management
- Microsoft Office 2016 and O365
- Adobe Product Suite
- PC hardware peripherals and Brother printers
- Microsoft Active Directory
- iPads and iPhones
- TCP/IP networking services (DNS DHCP etc.)
- Active Directory & MS Exchange administration
Perks & Benefits:
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- A supportive culture built on teamwork and respect
Join Our IT Team.
Apply now and put your skills to work keeping our systems strong our staff connected and our mission moving forward.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
Apply now and put your skills to work keeping our systems strong our staff connected and our mission moving forward.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
Compensation: $23.00 - $25.00 per hour
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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