Dispatch (Hours: Thursday -Monday 3pm-11pm)

The Coordinated Outreach Referral Engagement (CORE) is a program of Contra Costa Health Services Health Housing and Homeless Services division in partnership with Heluna Health. The CORE program works to engage and stabilize homeless individuals living outside through consistent outreach to facilitate and/or deliver health and basic need services and secure permanent housing.

Salary: $25.20 - $27.76 Hourly

ESSENTIAL FUNCTIONS

• Answer 211 phone lines communicate directly with callers and provide a high level of customer service to both people experiencing homeless and community stakeholders.
• Dispatch CORE teams using the ARC GIS dispatch system and keep record of dispatch assignments.
• Communicate directly with the CORE teams regarding community needs.
• Provide information about shelter bed availability to CORE teams and alert CCACS CCYCS and ECIHP shelters of incoming placements.
• Provide information about warming center availability and coordinate placements as needed.
• Run persons seeking shelter and warming center placement through the Megans Law database.
• Collaborate with team members including the HMIS Agency Administrator and program management team to support movement or completion of activities and projects.
• Enter data into the Homeless Management Information System (HMIS) and other various data management systems as assigned.
• Ensure all CORE HMIS documents are properly stored and secure.
• Check the Homeless Management Information System (HMIS) for quality assurance purposes and alert CORE teams when intakes and other information are missing from the system.
• Attend all mandatory meetings and trainings as required.
• Other duties as assigned.

Minimum Qualifications

• High school diploma/GED required
  • Preferred: AA/AS or 60 semester college units or Bachelors degree.
• 1 year experience working with computers and/or in an administrative capacity.
• Preferred experience working with vulnerable or special needs populations.

Desired Qualifications:

• Bilingual bicultural in Spanish.
• Lived experience of homelessness and/or accessing behavioral health services.
• Previous experience or training in street outreach and clinical case management.
• Knowledge of Contra Costa County and community resources.
• Knowledge of the Contra Costa emergency provider network.
• Prior experience with documentation and billing procedures.

Additional Qualifications

• Be able to type 40 words per minute.
• Demonstrate proficiency in Microsoft Office Suite applications and use of the internet.
• Be fingerprinted and pass a criminal background check.

PHYSICAL DEMANDS

Stand Frequently

Walk Occasionally

Sit Frequently

Handling / Fingering Frequently

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb Crawl Kneel Bend Occasionally

Lift / Carry Occasionally - Up to 50 lbs

Push/Pull Occasionally - Up to 50 lbs

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5 hrs/day)

WORK ENVIRONMENT

General Office Setting Indoors Homeless Shelter

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age (40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.