Senior Support Integration Engineer
Senior Support Integration Engineer
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Job Description
Since our founding IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries including some of the biggest and most influential brands in the applying our unique expertise in biometrics and cryptography we enable our clients to unlock simpler and safer ways to pay connect access identify travel and protect public places at scale and in total security.
Our teams work from 5 continents and speak 100 different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Key Missions
Roles and Responsibilities:
Technical Support: Help developers troubleshoot Windows SDK issues (API behavior & deployment errors).
Bug Reporting: Identifying bugs in SDKs and escalate to engineering teams.
Document & Guidance: Write and maintain technical documentation FAQs and how-to-guides.
Sample Code: Develop sample apps and SDK usage demos.
Development of fully functional solution for queries and roadblocks from the customers (PoC).
Platform Compatibility: Programming the features across platforms and languages (Windows/ Linux in C# C and other as required)
Log Analysis: Read and interpret logs (e.g. event viewer logs and crash dumps).
Training: Create SDK training material and provide training to developers.
Design and develop solution: according to the customer objective and requirements
Resolving any software and hardware related issues and queries
In depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working.
What is Expected to be done:
Coordination between different Business Units and Verticals within the organization
Coordinating with teams in different regions and time zones at the same time.
Coding for particular feature or integrating different features to develop a solution
Understanding and debugging codes from customer side or other Business Units
Interacting with global customers understanding the objectives of the project.
Documenting in details of the projects with Product and Business opportunities.
Willingness to take up new challenges from customer
Quick Learner for the changes and advancement of technologies
Profile & Other Information
Technical Skills Required
Strong understanding of C# C .NET Other Object-Oriented Programming
Experience in working with sequential programming languages like C# C/C
Excellent coding and debugging skills for proprietary as well as generalized objectives
Able to understand the structures of different platforms and program accordingly
Experience with Databases: SQL Server Oracle MySQL
Proven expertise in writing SQL Query Stored Procedures Trigger and Function View
Experience in Developing Web Services and Applications
Hands on Experience Web Services like AWS/Azure
Experience in working across the different platforms and OS like Windows Android Linux
Hands on experience with different IDE like Visual Studios Eclipse Netbeans Android Studio etc
Must possess strong problem-solving skills and a proven ability to communicate issues and solutions.
Reporting: submit accurate and timely reports as needed
By choosing to work at IDEMIA you will join a unique tech company offering a wide range of growth opportunities. You will contribute to a safer world collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life regardless of how they look where they come from who they love or what they think.
We deliver cutting edge future proof innovation that reach the highest technological standards and were transforming fast to stay a leader in a world thats changing fast too.
At IDEMIA people can develop their expertise and feel a sense of ownership and empowerment in a global environment as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
Required Experience:
Senior IC
Employment Type
Full-Time
