International - Customer Service Advisor

Join Our Team as a Customer Service Superstar in the International Department!

Do you thrive under pressure Love delivering top-notch service If so join us and turn your passion for customer service into a rewarding career!

Salary: Base pay is 12.39 per hour plus an additional 1 per hour for working weekends. On successful completion of a 6 month probationary period there is then the potential to earn a performance related bonus of up to 20%.

Shifts:

Shift 3:Sunday 10am - 6pm MondayTuesday & Thursday 11am - 7pm & Wednesday 11am - 6.45pm

Location:

Onsite based at our brand new contact centre - Radar Road Leicester LE3 1UF with the opportunity to apply to work from home in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies).

Training: 29th September - 10th October 2025 (full commitment to training is required)

From day one youll benefit from comprehensive paid training so you feel confident prepared and ready to provide exceptional service worldwide.

Overview:

At the heart of our International Department youll be the friendly supportive voice assisting our non-UK English-speaking customers. From resolving account queries to tracking down missing parcels your mission is simple:put the customer first.

This is not your average customer service role. With no sales targets to meet you can focus on what truly mattersproviding top-quality service. Your success will be measured by the satisfaction you bring to each and every customer interaction.

Why Youll Love It Here:

• Team Spirit: Thrive in a close-knit team of 1015 colleagues with the support of approachable management. Here collaboration goes beyond workwe succeed together
• Exceptional Workplace: Our modern best-in-class contact centre is built to motivate and energise complete with inviting spaces to relax and recharge.
• Career Growth: With dedicated coaching rooms and a learning and development hub youll have the support you need to continually grow and achieve your goals.
• Inclusive Culture: Be part of a community where teamwork support and kindness are at the heart of everything we do.

About International

Our international team is going throughphenomenal growth we deliver to approximately130 countries globally with growing teams across our contact centres in Leicester Manchester Poland and Pune.

NEXT is rapidly enhancing its global footprint with increasing brand recognition and momentum worldwide. We have established a strong partnership with Nordstrom a premier multi-channel retailer in the US and are preparing to open up to 10 NEXT-branded stores in key Indian cities including Bengaluru Delhi and Mumbai.

With a growing customer base of over 1.5 million internationally theres never been a better time to become part of the International team

About the Role:

In this fast-paced dynamic role youll use yourstrong communication skills to engage with our English-speaking customers outside of the UK through calls emails and chat. Youll tailor each interaction to ensure apositive experience efficiently resolving queries on the first contact. Every day will bring new challenges and youll beempowered to think on your feet to provide the best solutions.

What Were Looking For:

• Strong Communication Skills: You dont need to speak multiple languagesjust excellent written and verbal communication in English.
• Customer-Focused Attitude: Youll be the first point of contact for our international customers so delivering exceptional service is key!
• Team Player: Youll work closely with store staff couriers and our international customer base.

Why Join Us

This is your opportunity to be part of a supportive and fast-moving team working in a rewarding environment where your contributions make a real difference.

Benefits:

• Full training and exciting opportunities for further career progression
• Potential overtime to boost your salary
• 25% off a huge selection of Next Lipsy & Victorias Secret products
• Company performance based bonus
• Fantastic NEXT Sharesave scheme
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at NEXT Staff Shops
• Great food at amazing prices
• Access a 24/7 digital GP and other free health and well-being services
• Free on-site parking

Who are we

Next have 4 key areas to our business; Head Office Warehouse & Distribution Retail and Contact Centre (Online).

Our Contact Centre teams are immensely passionate about delivering exceptional customer service helping to support our wider teams to resolve any queries or customer may have - and thats why were looking for people who have the same enthusiasm to make the shopping experience better for our customers - because it really is the people in our contact centres that make a difference.

Whats Next

Press the apply button now to start your application. Once you have applied for the job we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

All successful applicants will be subject to criminal & credit checks in line with our Reference order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to for example the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.