Senior Operations Processor - Global Employee Relations Business Support Team
Senior Operations Processor - Global Employee Relations Business Support Team
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Job Description
About this role:
Wells Fargo is seeking a Senior Operations Processor to join the Global Employee Relations Business Support team within the Human Resources Advisory Group.
In this role you will:
Support Operations in completing larger and more complex business operational and customer support initiatives and overall effectiveness of team performance
Support and mitigate risk by executing and monitoring controls.
Perform complex operational and customer support initiatives within Operations functional area including but not limited to Accommodations and Employee RelationsUse technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Assist staff managers and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function policies procedures and compliance requirements
Required Qualifications US:
4 years of operations support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
2 year of human resources experience
Knowledge and understanding of Human Resources ServiceNow and Workday
Experience within ServiceNow working and utilizing case management
Outstanding problem solving investigative and decision-making skills
Ability to work effectively in a team environment and across all organizational levels where flexibility collaboration and adaptability are important
Experience recognizing and mitigating risk by executing and monitoring controls
Ability to work in a fast paced deadline driven environmentAbility to take initiative and work independently with minimal supervision in a structured environment
Advanced Microsoft Office (Word Excel and Outlook Teams) skills
BS/BA degree or higher
Job Expectations:
Position locations include: Minneapolis MN Phoenix AZ Chandler AZ San Antonio TX Irving TX Des Moines IA
This position will require onsite presence in a hybrid arrangement
Required locations listed above. Relocation assistance is not available for this position.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.
$18.46 - $30.48Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits many of which are listed below. VisitBenefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance critical illness insurance and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
24 Aug 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Exec
Employment Type
Full-Time
