Technical Support Analyst
Technical Support Analyst
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Job Description
We tackle the most complex problems in quantitative finance by bringing scientific clarity to financial complexity.
From our London HQ we unite world-class researchers and engineers in an environment that values deep exploration and methodical execution - because the best ideas take time to were building a world-class platform to amplify our teams most powerful ideas.
Every breakthrough is built on strong our IT team youll work across disciplines to drive the strategy culture and structure that enable our success.
Take the next step in your career.
The role
Were looking for a hands-on and proactive IT professional to join our Enterprise Infrastructure division. From day one youll support and maintain critical systems across a wide range of technologies helping ensure our infrastructure remains secure resilient and efficient.
This is an excellent opportunity for someone looking to grow into a specialist IT systems role. Youll work closely with senior engineers who will support your technical development through troubleshooting mentoring and project exposure. Youll also have the opportunity to contribute to an on-call rota (typically one week in nine) to help maintain support for key systems outside core hours.
Throughout the role there will be regular opportunities for learning progression and professional development.
Key Responsibilities include:
Monitoring and maintaining complex in-house systems primarily in a Windows environment (with some exposure to Linux)
Administering on-premises and Azure Active Directory managing access and authorisation
Overseeing Microsoft Exchange and Citrix remote PC environments
Managing mobile devices (corporate and BYOD) and supporting users with Microsoft Office and Outlook
Installing and troubleshooting applications using SCCM and related tools
Supporting VMware Horizon virtual desktops resolving performance access and connectivity issues
Managing software upgrades across trading and infrastructure applications
Performing diagnostics and repairs on laptop hardware
Enrolling and managing FIDO security tokens to support multi-factor authentication
Automating system maintenance and administrative tasks using PowerShell and Jenkins
Supporting new employee onboarding by configuring and validating access to systems
Troubleshooting workstation and server connectivity issues
Providing high-quality responsive support to users and documenting tickets in Jira
Who are we looking for
The ideal candidate will have the following skills and experience:
A bright motivated individual with a passion for technology
Experience in an IT support or service desk role
Enthusiastic about using technology and creative thinking to solve complex problems
Highly organised proactive and a collaborative team player
Keen to learn and grow within a fast-paced technical environment
Strong customer service and communication skills with a methodical approach to troubleshooting
Solid academic background ideally a 2:1 degree or above with strong A-levels or equivalent
Why should you apply
Highly competitive salary plus annual discretionary bonus
30 days annual leave
9% company pension contribution
Comprehensive healthcare and life assurance
Lunch provided (via Just Eat for Business) and dedicated on-site barista
Informal dress code and strong work/life balance
Cycle-to-work scheme
Subsidised gym membership
Monthly company events
G-Research is committed to cultivating and preserving an inclusive work environment. We are an ideas-driven business and we place great value on diversity of experience and opinions.
We want to ensure that applicants receive a recruitment experience that enables them to perform at their best. If you have a disability or special need that requires accommodation please let us know in the relevant section
Required Experience:
IC
Employment Type
Full Time
