Staff Product Manager, Trust (Account Integrity/Security)

Headways mission is a big one to build a new mental health care system everyone can access. Weve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition but the majority of providers dont accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then weve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. Were a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.

About the role:

Were looking for a Staff Product Manager to shape our internal and external efforts to grow our customers Trust in Headway.

What youll do at Headway:

• Set the vision for Trust: Lead collaborative efforts to define a vision strategy and roadmap for software engineering efforts focused on account integrity security and privacy.
• Build New Trust-Centered Products: Build customer-facing features and experiences that improve our customers security and privacy when engaging on the Headway platform. This could include:
  • Identity access and permissioning solutions that enable therapists patients and enterprises to use Headway for more of their workflows.
  • Customer Trust center that showcases to therapists and patients how we honor their transparency and autonomy when entrusting Headway with their sensitive data such as Protected Health Information (PHI) and Personally Identifiable Information (PII).
• Partner with Product Leaders on New Products: Headway has many new product launches on the horizon that will transform the industry and have a rich data component. You will be the lead partner on some of our most innovative project launches given our ambitious data strategy.
• Make the safe way the easy way: Build platform components features and tooling for internal teams so that its seamless to build with Trust as a default. This could include:
  • Unified B2C and B2B authentication and authorization strategy across our production environment thats universally adopted by teams entrusted with access to sensitive customers.
  • Modular building blocks and tooling that enable least privilege access to PHI and PII data.
  • 0 to 1 on data infrastructure audit logging and tooling needs for detection & responding to suspicious events and anomalies.
• Protect Headways most sensitive data: In addition to direct customer feedback youll partner closely with Legal Compliance Engineering Operations Growth and Customer Support to ensure that we understand needs around data and privacy in our products services and platforms. This could include:
  • Defining a unified approach to safeguarding PHI and PII access thats consistent with regulatory compliance and customer expectations.
  • Translating customer business and regulatory trust needs into clear requirements and tradeoffs that are prioritized and contextualized for the relevant engineering teams.
  • Collaborating with design product marketing and research on user interface designs relating to Trust features and experiences.

Youll be great for this role if you:

• Have 0 -> 1 product experience: You have 7 years of experience as a product manager with 2 of those years building trust products.
• Data driven mindset: You enjoy building technically complex scalable solutions.
• Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
• Appreciate quality: You have an exceptionally high bar for building incredible experiences.
• Innovation at Scale: You seek opportunities to lead the industry in implementing the latest security and privacy technologies.
• Results driven: You care deeply about creating impact and driving results for Headways business.
• Mission driven: You are motivated by Headways mission increasing access to high quality mental health care.

Compensation and Benefits:

The expected base pay range for this position is $21500 - $254000 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for performance-based variable compensation and an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
  • Equity Compensation
  • Medical Dental and Vision coverage
  • HSA / FSA
  • 401K
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • Flexible PTO
  • Employee Assistance Program (EAP)
  • Training and professional development

We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US with the option to work from offices in New York City San Francisco and Seattle. Headway participates in E-Verify. To learn more clickhere.