Family Support Coordinator
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Job Location:
Monthly Salary:
Posted on:
15-08-2025
Vacancies:
1 Vacancy
Job Summary
About the Organization
At Ronald McDonald House Charities British Columbia and Yukon (RMH BC) we envision a province where families stay close to their sick children. Today 2 out of 3 Canadians live in a city or town without a childrens hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care we enable access to childrens hospitals by providing families with sick children accommodation meals and wellness programs that support their emotional and physical well-being.
In 1983 the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House and over the years with an increase in demand for this essential service construction of a new building was 2014 a 73-bedroom House was unveiled on the grounds of BC Childrens Hospital along with a new 2000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world RMH BC will continue to grow and meet the needs of families across BC and Yukon.
Our team is the backbone of our organizationserving our families supporting volunteers and donors and spreading awareness every single day.
About the Position
The Family Support Coordinator is part of the Family Services team that directly delivers the RMH BC mission to families. This role will work closely with the Family Support Manager to welcome families to the House ensuring they are well orientated and needs are met during their stay. In addition the Coordinator will play a key role in supporting a positive transition home as well as developing and providing resources to families.
The Family Support Coordinator understands how RMH BC plays a unique role enabling family-centred care by supporting a families access to care reducing a families financial burden providing psychosocial supports enhancing a familys hospital experience and outcomes and helping families resume normalcy.
Key responsibilities include:
Family Support and Intake
- Meet with new and returning families to carry out non-clinical intake ensuring they are welcomed and oriented to the House
- Under the direction of the Family Support Manager help identify the supports and follow up as needed. Including connecting families to external resources and supports.
- Liaise and collaborate with the Family Services team to ensure family needs are being met within the capacity of RMH BC.
- Ensure families comply with guest expectations and respond appropriately to resolve conflict.
Administration
- Maintain effective records in our RMHBC database (GRMHIS)
- Develop processes and standard operating procedures that support families
- Develop and maintain best practice systems for monitoring and evaluating supports.
Hours of Work
- Part-time position 2-3-days per week evenings and weekends may be required.
Job Specific Competencies and Skills
- Alignment with the mission and values of RMH BC
- Ability to represent the House with a polished positive and professional demeanor and attitude at all times.
- A commitment to working cooperatively in a team environment with staff volunteers families donors and the public
- Excellent oral and written communication skills
- Demonstrated ability to work both independently and in a team environment.
- Proficient in Microsoft Suite (Word Excel Access Power Point)
- Act in a caring and inclusive way towards all guests volunteers and co-workers regardless of relationships to them and without regard to any individual differences
- Open to embracing change and innovative ideas. Demonstrate flexibility in doing things differently. Can adapt quickly without reservation.
- Can find effective solutions to problems; demonstrates ownership is proactive and resourceful.
- A creative thinker who can carefully analyze a situation and has the determination to resolve issues effectively.
- Experience working with underrepresented populations
- Experience with Indigenous populations is an asset
Experience and Educational Requirements
- Post-secondary degree in Psychology Social Work Social Sciences or equivalent
- 1-2 years of nonprofit or hospital patient experience
- Experience developing and implementing programs resources and policies
- Experience working with children youth adults and families to assess needs and provide resources.
- Training in Sanyas and Trauma Informed Care preferred.
- Additional languages would be helpful
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.
Required Experience:
IC
Key Skills
- Commercial Property Paralegal
- Family Support
- FMCG Sales
- Admin Support
- Adobe Flash
About Company
About the Organization At Ronald McDonald House Charities® British Columbia and Yukon (RMH BC), we envision a province where families stay close to their...
