Family Services Coordinator

Part Time Permanent

32 hours/month

Every other weekendrotating schedule

8am-4pm10am-6pm12pm(noon)-8pm4pm-12am(midnight)

includingweekends & statutory holidays)

RMHC Toronto 240 McCaul Street Toronto

SickKids Hospital Patient Support Centre 175Elizabeth Street Toronto

The Organization

Since 1981 Ronald McDonald House Charities (RMHC)Toronto has served as a place to call home for families with seriously illchildren undergoing treatment. RMHC Toronto encompasses a House for 81 familiesin downtown Toronto and eight Family Rooms in hospitals across the GreaterToronto Area and in Sudbury. The families we serve come from throughoutOntario across Canada and around the world.

We are looking for 2 Part-TimeFamily Services Coordinators to join our growing team at the Family Room atSickKids (The Hospital for Sick Children).

About the Opportunity

• Act as the primary contact for the facility operations (RMHC Toronto House or Family Rooms at SickKids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to the guidelines and protocols of RMHC Toronto.

• Monitor aspects of security (property and persons) and report any related issues or concerns.

• Foster strong values-based relationships with all key stakeholders for both locations acting as a contact for family referrals admissions and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.

Reportingto the Manager Family Services a Family Services Coordinator is thefirst line of communication with the Guest Family and is responsible forwelcoming and providing service to all families staying at the House orutilizing Family Rooms. The Family Services Coordinator facilitates the familyintake and registration process and coordinates family stays at the House andthe Family Rooms at SickKids. This role provides families with resources toadapt to communal living and settling into Toronto while also ensuring adherence to policies and procedures to provide a safe warmcomfortable and compassionate environment for families guests andvolunteers.

Key Accountabilities:

• Welcome registerand acquaint residents to the House and/or Family Rooms. Assistwith family check-in /out. Ensure readiness of rooms and the facility andassign rooms to accommodate residents while assessing priorities of residentsneeds. Assist families with support needs and special requests as required.
• Understandthe different needs for each location (the House and Family Rooms at SickKids)prioritize and support appropriately.
• Prepareaccurate and timely administrative reports and documentation as required forboth locations including maintaining up to date family records directory anddatabase.
• Completeadministrative tasks such as answer phones respond to emails and deliveriesprocess payments data entry filing general office duties manage waitlistand referral process reference background checks creating and distributingcommunication materials etc.
• Assistwith housekeeping and maintenance duties and various event and meeting set-upand execution.
• Participatein special projects and other duties as required.

What We Offer:

At RMHCToronto youre not just taking on a job; youre becoming part of a missionthat makes a tangible difference every day. As the Family Services Coordinatoryoull play a key role in helping families feel at home when they need it have the opportunity to work with compassionate people enhance yourskill set and contribute to a life-changing cause.

Inaddition to meaningful work that supports families during critical moments weoffer:

• Impact: Your role directly contributes to the comfort and well-being offamiliesduring some of their toughest times.
• Supportive Environment:Access to our Employee &Family Assistance Program as well as a network of caring colleagues dedicatedto making a difference.
• Competitive hourly rate: $26.37 to$30.70
• Paid time benefits (eligibility varies by position type) - includingvacation wellness days bereavement leave and religious leave.
• Professional Development fundfor further education and learning.

QUALIFICATIONS:

RMHC Toronto understands that for anyrole its possible that no one person will possess all of the desiredqualifications. The following is an outline of the qualifications we believeare important to bring to the position and/or develop while in the role.

Education& Experience

• Minimum one (1) year of experience inproviding family support or related services.
• Experience in healthcare working withvulnerable populations or in a not-for-profit organization is an asset. Customerservice experience in a hospitality shelter community center or respitesetting will also be considered.
• High school diploma; collegediploma in Social Services Social Work or related field is an asset. CPR /First Aid Certification (can be provided for committed applicants).
• Experiencein volunteer management.

RequirementsKnowledge Skills & Abilities

• Strong customer service skills preferablywith experience working with families hospital stakeholders andvolunteers.
• Excellent communication (verbal / written)and listening skills.
• Demonstrated de-escalation and problem-solving skills.
• Ability to manage sensitive situations with excellent judgmentcompassion and discretion.
• Exemplary collaboration and interpersonal skills with a demonstratedability to develop and maintain relationships.
• Ability towork effectively within a team as well as independently.
• Strong organizational skills with the ability tomanage multiple deliverables in a time-sensitive environment and adapt tofrequently changing priorities.
• Working knowledge in technology includingMicrosoft Office and other databases.
• Abilityto manage sensitive situations with excellent judgment compassion anddiscretion.
• Ability to work flexiblehours and shifts to support a 24-hour operation. Occasionally overnight andweekday shifts may be requested on an as needed basis.
• Able to lift up to 50lbs.
• The successful candidate will need to undergo asuccessful reference check a satisfactory Criminal Records and JudicialMatters Check and an immunization process as per hospital policy.

If youre looking to make a difference every dayin the lives of children and families submit your application today!

RMHC Toronto is an EqualOpportunity Employer.

RMHC Toronto is committed todiversity and inclusiveness in the workplace and as an equal opportunityemployer we are committed to establishing a qualified workforce that isreflective of the diverse population and families we support.

We encourage applicationsfrom members of groups that have been historically marginalized including butnot limited to Aboriginal Indigenous Metis and Inuit peoples racializedgroups/persons of colour people with varying abilities members of visibleminority groups LGBTQ2S those who identify as women and otherequity-seeking groups.

When contacted for a jobopportunity please advise the People and Culture team of any accommodationsneeded in accordance with the Accessibility for Ontarians with DisabilitiesAct 2005 and the Ontario Human Rights Code to ensure you have access to an equitableprocess. We request that you provide your accommodation request as soon asreasonably practicable. Any information received relating to accommodation willbe addressed confidentially.

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