Loan Servicing Associate I
Loan Servicing Associate I
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Salary Not Disclosed
1 Vacancy
Job Description
Apply today to join an exciting team making impactful changes in the Mortgage Finance sector. Be part of a positive culture where your contributions matter.
Job Summary:
As a Loan Servicing Associate in the Global Securitized Product team you will manage daily balancing of Mortgage Finance customers accounts and provide end-of-day reports. You will ensure all Service Level Agreements are met and serve as the primary interface with customers.
Job Responsibilities:
- Process customer funding and paydown requests
- Balance customer funding and operating accounts
- Perform warehouse facility maintenance and facilitate training for new users
- Report research and review cash flows
- Ensure timely escalation and resolution of inquiries
- Utilize technology to analyze client disputes and offer solutions
- Report on defects and enhancements to applications/processes
- Participate in application user acceptance testing
- Drive risk and control agenda
- Prioritize workflow and escalate when required
- Read and analyze loan level activity
Required Qualifications Capabilities and Skills:
- Bachelors degree from an accredited university
- 5 years experience in accounting and collateral management
- Experience reading and interpreting loan documentation
- Experience managing high volume workflow and account assignments
- Experience in the approval and release of agency forms
- Team-oriented with excellent communication and client service skills
- Self-reliant and highly organized
- Intermediate knowledge in performance metrics and client invoices
- Intermediate Excel and PowerPoint knowledge
Preferred Qualifications Capabilities and Skills:
- Experience communicating with clients over the phone
Optional Additional Information:
- Schedule: 100% in office Monday Friday 8:00am 5:00pm (CST)
Required Experience:
IC
Employment Type
Full-Time
