Guest Service Agent
Guest Service Agent
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Job Description
Guest Service Agent DoubleTree by Hilton Hobart
Be the first smile our guests see. At DoubleTree by Hilton Hobart we believe the guest experience starts the moment they walk through our doors and as a Guest Service Agent youre the person who sets that tone. Whether its a seamless check-in solving a tricky travel question or simply remembering a guests favourite room youll help create stays worth coming back for.
Why Youll Love This Role
Front-row seat to hospitality Youre in the heart of guest interactions making every arrival and departure special.
Grow with a global brand Access Hiltons world-class training and career pathways.
Perks that travel with you Enjoy discounted stays at Hilton hotels worldwide.
What Youll Be Doing
Welcome guests with warmth professionalism and genuine care.
Manage check-in and check-out processes efficiently and accurately.
Handle guest queries requests and feedback promptly and with a solutions-focused approach.
Maximise occupancy through upselling and promoting hotel services.
Maintain accurate payment handling and compliance with hotel policies.
Collaborate with other departments to ensure every guest enjoys a seamless stay.
What Were Looking For
You dont have to tick every box but youll thrive if you have:
A friendly confident and professional approach.
Strong communication and problem-solving skills.
The ability to stay calm and organised under pressure.
A passion for delivering exceptional guest service.
Experience in hospitality tourism or customer service (preferred but not essential well train you).
Life at Hilton
Were more than just a hotel were a community. At DoubleTree by Hilton Hobart youll be part of a supportive inclusive team that takes pride in every detail. Plus youll enjoy Hiltons global benefits travel perks and the opportunity to build a career anywhere in the world.
Apply today and help us deliver the warm DoubleTree welcome that guests remember long after they check out.
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Employment Type
Part-Time
