Network Voice Consultant
Network Voice Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
SME Experience :
Technical Certification: CCVP with at least 10 to 15 years of experience.
Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
Must be able to add IP phones End users CSS Partition Route pattern and Route Group etc.
Good understanding of Unity Connection Voice mail services.
Good understanding of VoIP MGCP H.323 and SIP services.
Good communication skills.
Open for 24x7 availability
Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
Expert level experience in handling Cisco IP telephony Network Infrastructure.
independently resolve tickets within SLA
Adheres to standard operating procedures / work instructions
Follow the escalation process
Follow the shift hand-over process
Update worklogs
Update the knowledge base
Technically upgrade across versions of environment when required
Ticket Monitoring
On - call support
Opening Bridge Call
KEY TECHNOLOGIES:
CUCM & Unity connection 8.x and 9.x.
SIP MGCP and H.323 gateways.
UCCX 8.0 and 9.0 for IMACs
Basic scripting knowledge of UCCX 8.0 & 9.0
Employment Type
Full-time
