Desktop Support Engineer - EUS
Desktop Support Engineer - EUS
Posted on :
14-08-2025
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1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Position: Desktop Support Engineer - EUS
Location: Miami FL 33133
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Responsibilities:
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing lab and Data Centre IT equipment
- Includes but is not limited to scanners printers (Zebra etc..) tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc..
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors microphones speakers amplifiers cameras and displays)
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Advanced communications skills to work with multiple teams (Network Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Centre
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers Switch Firewalls Wireless Access points)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail
Qualifications:
- Safety training and proper PPE and/or Lab requirements always apply
- Understanding of GMP / GxP environment
- PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
- No systems or devices should ever be rebooted without proper approvals
- Often MLL sites may have isolated networks
- Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares crash carts etc.)
- Ensure best practices are followed and understood:
- 5S (LEAN) or similar methodology in IT rooms / Datacentre
- Requirements to enter a clean room
- Proper entry procedures proper gear etc.
- Safety protocol for moving IT equipment around the building (carts trikes push carts etc.)
Required Skills:
- Desktop Support at an Enterprise level
- Data centre Knowledge and Troubleshooting skills
- Health Care / life Sciences domain Knowledge
- Excellent communication skills
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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