Intermediate Network Engineer
Intermediate Network Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Communicates with all levels of customers
Installs and configures applications and other supported software packages
Performs basic troubleshooting and triage of computers via remote computer access and phone
Resolves routine issues and problems related to hardware and software
Creates tickets for all problems called into the Technology Helpdesk
Quickly escalates issues and problems that are not resolvable as necessary
Assists clients with resolving device related issues via telephone support
Participates as team member on projects
Records activities in the service desk software system
Updates/Creates internal supported system documentation
Communicate technical issues risks and approaches to clients
Performs other duties as assigned
Required Skills:
Possession of a high school diploma or an appropriate equivalent plus one year of experience in an
inbound call center environment
Two years installing configuring maintaining and trouble-shooting personal computers and related
equipment operating systems and software applications preferably in a large multi-site agency.
Experience with remote troubleshooting preferred
Possession of a valid class C Maryland drivers license or an equivalent is required
Desired Skills:
Possession of A (Remote Technician) and Network certification is preferred
Knowledge of computer operations and support
Skill in installing configuring maintaining and trouble-shooting personal computers and related
equipment
Skill in installing configuring maintaining and trouble-shooting operating systems software
applications and cabling components
Skill in providing technical assistance guidance and training to users of varying levels of skills and
abilities
Skill in establishing and maintaining effective working relationships Skill in effectively prioritizing
assignments and tasks
Skill in communicating clearly and effectively
Ability to provide consistent quality customer service
Ability to deescalate customers
Ability to maintain confidential information
Employment Type
Full-time
