Renewal Sales Manager

Location: Old Town Scottsdale AZ (In-Office Only Remote Work Not Allowed)
Type: Full-time
Compensation: Competitive salary premium benefits

At the Renewal Sales Manager isnt a forecast-and-report supervisor. This role is about impact staying embedded in the work coaching Account Managers on live deals and turning every renewal into a long-term win. Youll lead the team that protects revenue expands customer value and ensures customers continue trusting as their mission-critical file orchestration platform.

Every renewal here is high-stakes. You and your team will work directly with Fortune 500s global brands and fast-scaling enterprises that depend on us for mission-critical workflows. Your leadership doesnt just maintain accounts it multiplies growth. By sharpening discovery enforcing discipline and coaching with precision youll elevate Account Managers into consultative sellers who secure renewals uncover expansion and build lasting trust with executives.

This is hands-on leadership. Youll diagnose skill gaps in real time coach through live opportunities and back your team with a product that ships fast and works flawlessly no firefighting known issues. Along the way youll sharpen your own craft and gain career-defining leadership experience that sets you up for Director and VP roles here or anywhere in SaaS.

Who We Are

Were a founder-led SaaS company powering secure file transfer and automation for 4000 brands you know: Marc Jacobs GrubHub Michelin Hot Topic Planet Fitness KFC and more.

Weve built a $35M business with just 70 people by hiring smart disciplined and high-output teammates who act fast and own outcomes. Backed by $46.5M from Riverwood Capital were scaling intentionally and this role is a critical piece of that growth.

Our Scottsdale office sits in the heart of Old Town: a bright modern space with huge windows craft coffee free drinks and free catered breakfast every day . Step outside and youre surrounded by some of the best lunch and happy hour spots in Arizona. Twice a year we bring the whole team together for energizing off-sites in cities like Austin Nashville and Miami.

What Youll Actually Do

This isnt a desk-and-reports role. As Renewal Sales Manager your days are spent in the trenches with your Account Managers sharpening their skills and elevating customer conversations.

• Coach on Real Deals: Listen to calls review emails and use in-flight deals to deliver precise hands-on coaching that drives measurable rep improvement.
• Stay Fully Immersed: Maintain situational awareness of every reps pipeline and renewal stage. Step into deals when necessary to model best practices.
• Diagnose & Intervene Early: Spot performance issues quickly identify root causes and coach reps through tactical fixes that stick.
• Enforce CRM Discipline: Uphold accuracy and rigor in CRM hygiene deal qualification and pipeline management.
• Lead Structured Training: Run group and 1:1 sessions that translate talk tracks and frameworks into stronger customer outcomes.
• Guide Renewals & Expansions: Coach reps on deal progression expansion opportunities and renewal strategy that secures long-term contracts.
• Drive Urgency & Accountability: Set the tone daily with responsiveness clarity and a high-performance mindset.

What Success Looks Like

• Renewal rates are consistently strong and expansion opportunities are realized not missed.
• Customers walk away from renewal conversations with trust in value and confidence in our partnership.
• Account Managers grow into consultative sellers who lead with discovery not discounts.
• Pipelines are clean accurate and reliable for forecasting.
• Underperformance is addressed quickly with coaching that produces real measurable improvement.
• The team sells with confidence backed by engineering and product teams that deliver solutions in days not quarters.
• Youre building the next generation of senior Account Managers and future sales leaders.

Why This Role Is Different

• Youll Lead Enterprise-Grade Renewal Conversations That Matter. Every renewal is high-stakes with global brands relying on us for mission-critical workflows.
• Youll Build Consultative Sellers Not Order Takers. Your team will master discovery and expansion not just transactional negotiations.
• Youll Master the Coaching Craft on Real Deals. Youll diagnose skill gaps in real time and coach reps through live opportunities.
• Youll Sell With Confidence Backed by Engineering. No firefighting known issues our product ships fast and works.
• Career-Defining Leadership Experience. Youll refine your ability to run retention and expansion at scale setting you up for Director and VP roles here or anywhere in SaaS.

Who Thrives in This Role

You see yourself as a coach and builder of sellers not just a manager
You thrive on being in the weeds listening to calls reviewing deals and giving sharp feedback
You hold high standards for accuracy urgency and accountability
Youre motivated by helping Account Managers grow into senior sales leaders
You bring energy discipline and a consultative mindset every day

Perks & Benefits

100% Paid Health Dental & Vision (75% for family)
401(k) with 4% Company Match
Equity Grants for Every Employee
Paid Parental Leave
20 PTO Days 11 Holidays Full Company Winter Break
$1000 Signing Bonus Modern Apple Laptop Anniversary Gifts
Free catered breakfast every day in our Scottsdale office
Team Travel to NYC Austin Nashville Miami and more

Bottom Line: This isnt a clipboard manager role. Its a career-defining leadership opportunity where youll coach Account Managers shape enterprise-grade renewal conversations and fuel long-term growth for one of the most profitable SaaS companies in the industry all from our Scottsdale Office.