Residential Assistant/Specialist

St. Josephs Family Center is one of the emergency family housing facilities that offers shelter to San Francisco families before they transition into long-term or supportive housing.

Salary: $ 22.13

Location: Onsite 5 days a week

Shift: Graveyard and Swing shift

Through Catholic Charities St. Josephs Family Center program families receive three to six months of emergency shelter three meals daily on-site case management counseling and crisis intervention. With assistance from staff families are assessed and referred to relevant addition St. Josephs offers money management and job search support parenting workshops and activity programs geared to assist families in maintaining healthy relationships.

When working as a food services worker assist the coordinator in operating a food service facility according to safety and quality standards serving residents of St. Josephs Family Center a shelter for homeless families. When working as a Residential Assistant monitor the comings and goings of residents and staff direct telephone calls & visitors to the appropriate persons ensure the safety of residents and assist residents on an ongoing basis.

• Day to day preparation of food services without supervision
• Prepare and serve meals according to posted menu plan
• Have food available for breakfast and snacks.
• Maintain cleanliness and ensure safety in the kitchen dining and food storage areas.
• Stock and inventory pantry freezers refrigerators food storage and family serving areas.
• Supervise and train the volunteers in food preparation and ensure that kitchen operational policies are upheld.
• Prepare reports and documentation as Complete other administrative duties including reconciliation of food accounts.
• Other duties as assigned

• Ensure the safety of residents by limiting facility access to residents staff authorized visitors and service providers
• Enforce House Rules and Program Policies and set clear limits and boundaries
• Teach residents life skills (cleaning cooperation responsibility personal care etc.)
• Facilitate conflict resolution with residents including written incidents and grievance reports
• Respond appropriately to emergencies including contacting appropriate staff law enforcement or fire and medical personnel as necessary and on time
• Provide accurate and timely written reports and record-keeping data. Reports include but are not limited to Timesheets Observation Reports Shift Logs Incident Reports and Resident Warnings
• Interfaces with other program staff including case managers to assure communication consistency and teamwork among staff
• Assist in preparing shelter for incoming families; maintaining the kitchen dining and food storage areas; food and snack preparation
• Participate in all assigned program events; assigned training sessions; staff supervision and training meetings
• Complete designated specific shift tasks such as hourly floor rounds mail distribution and customer room inspections
• Provide front desk and telephone reception ensuring customer confidentiality
• Report unusual events in the logbook and to the appropriate staff members (Program coordinator Site Manager or Program Director)
• Arrange transportation for residents as assigned
• Arrange shift coverage for sick staff as needed
• Perform clerical duties as assigned
• Other duties as assigned.
• GRAVEYARD SHIFT:
• Deep cleaning of the building including common areas and bathrooms
• Wash and organize program laundry and linen as needed
• Supplemental assistance with Program and Kitchen cleaning and operations
• SWING SHIFT:
• Supervise residents in the Library and Computer lab
• Facilitate House Meeting
• Supervise and serve meals and snacks as well as clean up the dining room and kitchen

• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• 2 years working with homelessness.
• Basic knowledge of substance abuse and mental health issues.
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
• Good written and verbal communication skills.
• Spanish speaking preferred but not required.
• Ability to prioritize tasks with strong organizational skills.
• Ability to design systems and processes to track data and monitor progress.
• Knowledge of sanitation standards and HIV/AIDS Universal Precautions

Knowledge Skills & Abilities:

• Functional knowledge of Microsoft Office Products knowledge of networking concepts would be a plus
• Ability to speak Spanish or Cantonese is desirable.
• Knowledge of mandatory reporting requirements for people working with children
• Knowledge of issues facing homeless families
• Must be able to read and write English
• Achievement oriented
• Teamwork and cooperation
• Client-centered

• Organizational awareness

• Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

Fingerprints: Required

TB Screening

Negative Tuberculosis Test: Required

First Aid

Certificate: Choose an item.

• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
• Serves on a quarterly case record review committee for Performance and Quality Improvement
• Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Occasional lifting pushing and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or fingers.

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is not required for this position.

• Frequent bending standing stooping kneeling reaching twisting and walking.
• Occasional lifting pushing and pulling.

• Driving is not required for this position.

If driving a car is required for the position the incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Shelter for families who are homeless
• Working environment is the clients living environment
• Many children and constant noise
• Very old building not designed for office space but accommodations have been made and are seriously considered to make the environment appropriate for work
• Occasional need to interact with clients who may be expressing anger both appropriately and inappropriately and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA) Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services programs or activities. Furthermore Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Unclear Seniority