Customer support Marathi (Bangalore)
Customer support Marathi (Bangalore)
Posted on :
12-08-2025
Employer Active
1 Vacancy
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Job Description
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Telecaller also known as a Telephone Sales Agent or Customer Service Representative is responsible for making and receiving phone calls to promote products or services gather information or provide customer support. They play a crucial role in customer interaction building relationships and driving sales or engagement.
Key Responsibilities:
Outbound Calls: Making calls to potential and existing customers to introduce products explain features and generate interest.
Inbound Calls: Handling incoming calls from customers addressing inquiries resolving issues and providing information.
Lead Generation: Identifying and qualifying potential customers through phone calls.
Sales and Conversion: Persuading customers to make purchases or schedule appointments.
Customer Relationship Management: Building rapport with customers resolving complaints and maintaining positive relationships.
Record Keeping: Maintaining accurate call logs updating customer records and generating reports.
Meeting Targets: Achieving daily/weekly call targets and contributing to sales or engagement goals.
Product Knowledge: Staying up-to-date on product information and industry trends.
Teamwork: Collaborating with sales and support teams to enhance customer experience.
Compliance: Adhering to telecalling scripts company policies and ethical guidelines.
Essential Skills:
Communication Skills: Excellent verbal communication active listening and persuasive speaking.
Interpersonal Skills: Ability to build rapport handle objections and maintain professionalism.
Persuasion and Negotiation: Influencing customer decisions and closing sales.
Problem-Solving: Identifying and resolving customer issues effectively.
Time Management: Managing high call volumes and meeting deadlines.
Technical Proficiency: Familiarity with CRM systems and other relevant software.
Adaptability: Adjusting communication style and approach based on customer needs.
Patience and Persistence: Handling rejections and maintaining a positive attitude.
CRM
Employment Type
Full Time
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