CRM executive (Bangalore)
CRM executive (Bangalore)
Posted on :
12-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
mail:-
CRM Executive manages customer relationships using CRM software focusing on enhancing customer satisfaction and loyalty. They analyze customer data implement strategies to improve customer experience and collaborate with other teams to ensure customer needs are met. This role is crucial for driving revenue growth increasing customer retention and building strong brand perception.
Key Responsibilities of a CRM Executive:
Customer Relationship Management:
Building and maintaining positive relationships with customers both current and potential.
CRM Software Management:
Utilizing and maintaining the CRM system including data entry segmentation and reporting.
Customer Data Analysis:
Analyzing customer data to identify trends insights and opportunities for improvement.
Strategy Implementation:
Implementing customer-focused strategies such as retention programs and personalization efforts to enhance the customer experience.
Communication and Collaboration:
Working with various departments (marketing sales customer service) to ensure a seamless customer journey and address customer needs.
Performance Monitoring:
Tracking key performance indicators (KPIs) related to customer satisfaction and loyalty and providing regular reports.
Problem Resolution:
Addressing customer inquiries complaints and issues promptly and effectively.
Continuous Improvement:
Identifying areas for improvement in customer service processes and recommending solutions.
Skills and Qualifications:
CRM Software Proficiency: Experience with CRM systems like Salesforce HubSpot or others.
Customer Relationship Management Skills: Excellent communication interpersonal and conflict-resolution skills.
Analytical Skills: Ability to analyze data identify trends and draw meaningful insights.
Problem-Solving Skills: Ability to identify and resolve customer issues effectively.
Communication Skills: Strong written and verbal communication skills.
Teamwork and Collaboration: Ability to work effectively with cross-functional teams.
Knowledge of Marketing and Sales Processes: Understanding of marketing and sales principles and how they relate to customer relationships.
CRM
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
