Sr. Quality Evaluator
Sr. Quality Evaluator
Posted on :
12-08-2025
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1 Vacancy
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Job Description
MinutestoSeconds is a dynamic organization specializing in outsourcing services digital marketing IT recruitment and custom IT projects. We partner with SMEs mid-sized companies and niche professionals to deliver tailored solutions.
Requirements
Role: Quality Evaluator
DESIGNATION: Quality Evaluator
LOCATION: Bangalore
YEARS OF EXPERIENCE: 2 yrs
CTC- Upto 7LPA
Role and Key responsibilities:
- Monitors evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month number of emails evaluated etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership Delivery Team Client Account Management and Resource Unit partners)
- Participate in calibration and call listening sessions with Quality staff Delivery and clients to ensure scoring consistency and best practice implementation
- Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
- Maintain strong program knowledge base; basic understanding of client products services and/or program strategies
- Participate in quality task force with Business stakeholders (Quality Leadership Operations Client Account Management and Resource Unit partners); complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Key skills and knowledge:
- Strong attention to detail.
- Self-starter sense of urgency and works well under pressure.
- Demonstrated ability to multi-task and meet timelines of deliverables.
- Proficient in Microsoft Office.
- Strong communication skills both written and verbal.
Qualification : Undergraduate/ Graduation
Role: Quality Evaluator DESIGNATION: Quality Evaluator LOCATION: Bangalore YEARS OF EXPERIENCE: 2 yrs CTC- Upto 7LPA Role and Key responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task force with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key skills and knowledge: Strong attention to detail. Self-starter, sense of urgency and works well under pressure. Demonstrated ability to multi-task and meet timelines of deliverables. Proficient in Microsoft Office. Strong communication skills, both written and verbal. Qualification : Undergraduate/ Graduation
Employment Type
Full Time
Key Skills
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