) Coordinate with Customer internal technical team and OEMs to resolve end user and partner customer complaints.
2) Update Warranty register
3) Coordinate with manufacturing unit / OEM and Purchase and logistics team for quick turnaround of RMA of finished products and raw materials.
4) Coordinate with technical engineers for project installation.
5) Follow up technical engineers for incoming and outgoing quality inspection
Requirements
Manage Customer complaints within stipulated response time
Manage Product Warranty and RMA
Manage installation & Support team
Manage incoming and outgoing quality inspection