Royal Service Agent

Royal Service Communications is the information station of the hotel.  Communications Agents must answer all internal and external calls completing both staff and guest requests.  

What you will be doing:

• Answers all calls to the hotel external and from within the hotel.
• Completes guest and colleague requests including connecting the call to another department calling the appropriate person on the radio or locating information.
• Provides concierge information to guests as required.
• Takes all In Room Dining orders.
• Handles guest concerns and follows up to ensure satisfaction.
• Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest.
• Ensures overall guest satisfaction while exceeding expectations whenever possible.
• Other duties as assigned.

Qualifications :

• Typing skills at a minimum 50 words per minutes.
• Computer skills including basic knowledge of Excel Word required.
• Must have a strong focus on guest service/satisfaction and exceeding expectations.
• Excellent English communication skills both verbal and written.
• Ability to multitask prioritize and work under pressure.
• Post-secondary diploma or currently enrolled in Hospitality Program is an asset.

Additional Information :

Whats in it for you:

• Full time employees will be eligible to join the benefit plan which includes extended medical (Health Dental Life Insurance Short Term Disability)
• Full time employees will also be eligible to participate in Fairmont Pension Plan which includes matched employee contributions
• Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
• Discounted meals in our staff cafeteria 
• Exclusive discounts at Accor branded properties worldwide with our colleague benefit card
• Complimentary dry-cleaning services for your work attire
• Learning programs tailored to hone your skills and talents
• Opportunities to make a meaningful impact by participating in our Corporate Social Responsibility initiatives including our Sustainability Committee and Diversity Equity & Inclusion (DEI) Committee
• Career advancement opportunities with pathways to national and international promotions the opportunities are limitless
• Access to our comprehensive benefits package including extended health dental vision benefits; life and disability insurance; pension with company match; and Registered Retirement Savings Program (RRSP) and a Tax-Free Savings Account (TFSA) (for salaried roles)

Who We Are: Located in the heart of vibrant downtown Winnipeg Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We are happy to provide you accommodation at any stage of the application process please contact the Talent & Culture Department and we will work with you to accommodate your needs.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work :

No

Employment Type :

Full-time