drjobs Technical Support Agent

Technical Support Agent

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Hamilton - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

What youre responsible for:

  • Providing comprehensive end-user support across multiple Ontario locations including on-site visits as needed
  • Supporting users across Windows 11 iOS Android and macOS platforms in a Microsoft 365 environment
  • Monitoring the IT ticketing system ensuring timely resolution and adherence to service-level agreements (SLAs)
  • Maintaining and supporting both on-premise and cloud-based infrastructure including Azure Intune and other Microsoft services
  • Deploying and configure desktops laptops and servers in accordance with client requirements
  • Delivering desktop support services including hardware repairs peripheral setup and software installations
  • Assisting the network team with network equipment maintenance asset lifecycle management and compliance with IT standards across locations
  • Coordinating with third-party vendors for issue resolution beyond internal support capacity
  • Contributing to internal IT knowledge and support onboarding and training initiatives
  • Identifying opportunities to enhance IT support services and recommend process improvements

Qualifications :

To join our team:

  • You have a minimum 3 years in an IT support role ideally within both office and industrial environments
  • You understand hybrid infrastructure: on-premises and cloud environments
  • You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments
  • You have excellent verbal and written communication skills with a customer-first attitude
  • You have a proactive and innovative mindset with a continuous improvement focus
  • You are proficient in Windows OS Microsoft 365 and network fundamentals (e.g. TCP/IP VPN)
  • You have hands-on experience with Hybrid Azure/Active Directory Intune and mobile device management platforms
  • You have a general understanding of cybersecurity principles and practices
  • You have a valid Ontario drivers license and flexibility to travel frequently across regional sites
  • You are independent and dependable; able to work solo or collaboratively in a team


Additional Information :

What we offer:

  • A competitive annual salary vacation benefits and a RRSP matching program 
  • Annual AIM tuition scholarship program up to $8500 per eligible dependents   
  • The tools and support needed to be successful in your career and professional development 
  • A dynamic & rewarding work environmentthat is also a lot of fun! 


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.