Client Success Specialist ( Japanese Speaking)
Client Success Specialist ( Japanese Speaking)
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Job Description
The Opportunity:
At Flywire were looking for a forward-thinking motivated and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region with a strong focus on Japan.
We want someone who is a collaborative teammate fluent in both English and Japanese and passionate about helping clients achieve success. This role combines relationship management strategic consulting and execution excellence to grow our client base improve retention and increase revenue.
As a Client Success Specialist you will partner closely with the Travel Sales team and Client Success management to:
- Drive client growth retention and utilization of the Flywire International Payment Solution.
- Identify opportunities for up-selling and process improvement.
- Provide accurate and timely issue resolution.
- Become a trusted advisor to clients supporting their payment strategies and long-term success.
- Build & Maintain Relationships Develop strong communication and trust with key travel client accounts.
- Create Client Strategies Tailor approaches to maximize transactions and revenue.
- Deliver Insights Provide analytics reporting and business reviews (quarterly/bi-annual) to showcase value and identify growth opportunities.
- Enhance Onboarding Work with the business team to standardize and improve client onboarding processes.
- Strategic Consultation Act as a payments expert for merchants offering education guidance and leadership on global payment strategies.
- Feedback Loop Gather client feedback track evolving needs and share insights with product and management teams.
- Stay Informed Maintain up-to-date knowledge of Flywire services and represent the company with professionalism and integrity.
- Execute with Impact Lead time-sensitive cross-functional projects in a fast-paced environment with minimal supervision.
Qualifications :
Heres What Were Looking For:
- 23 years experience in relationship management account management or a similar client-facing role.
- Fluency in both Japanese and English are essential as the role requires effective communication with clients and stakeholders in Japanese within a professional business environment.
- Experience in inside sales handling customer objections and managing long-term client relationships.
- Strong interpersonal analytical and planning skills.
- Knowledge of the Japanese payments landscape (a plus).
- Familiarity with Smartsheets Salesforce Looker and Zendesk (a plus).
- Willingness to travel up to 25% of the time.
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
