Customer Support Executive
Customer Support Executive
Posted on :
13-08-2025
Employer Active
1 Vacancy
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Job Description
About Vfulfill :- vFulfill is an end-to-end COD Dropshipping Enablement Solution for online sellers
wherein they can dropship in India & US without having to source stock or even deliver products to
their end customer. We have partnered with leading sourcing & logistics companies like FedEx
BlueDart Delhivery Xpressbees across India & China. Hence our partners never worry about
sourcing shipping cash collection or managing returns and instead they focus on the things which
matter like getting orders on their stores and growing their business to unimaginable heights.
Job Title : Order Confirmation Executive
Domain Expertise: Operations
Location: Splendor Spectrum One 4th Floor Sector 58 Gurugram Haryana 122102
Report to :This is an individual contributor role and position will report to Operations
Head.
Working Days: 6 days (Monday- Saturday)
Job Summary:
The Order Confirmation Executive will be responsible for handling customer interactions including order
verification NDR follow-ups lead-to-sale conversions and abandoned cart recoveries. This role ensures
smooth communication between customers partners (eCommerce store owners) and the operations
team to achieve conversion and retention targets.
Key Responsibilities:
Order Verification: Verify and confirm customer orders to ensure accuracy before processing.
Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to
resolve non-delivery issues.
Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with
prospective customers.
Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales
by providing product information and incentives.
Customer Experience and Satisfaction: Deliver excellent customer service by addressing
inquiries efficiently and professionally.
Requirements
Qualifications & Skills:
Education: Bachelor s degree in any field.
Experience: 3-5 years of experience in Sales or Customer Service.
Skills:
Customer service and order management
Strong communication and problem-solving skills
Sales conversion and attention to detail
Proficiency in CRM tools
Interpersonal skills and time management
Communication Skills (Verbal & Written) Attention to Detail Record Keeping & Documentation Problem-Solving Skills Basic Supply Chain & Logistics Knowledge Any Graduate
Education
Any Graduate
Employment Type
Full Time
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