Customer Success Manager
Customer Success Manager
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Job Description
Customer Success Manager (B2B SaaS eCommerce Marketing)
Remote Latin America USD $50-70k OTE Full-time
About the Role
Were hiring a Customer Success Manager for an all-in-one marketing platform helping eCommerce brands grow faster with one platform instead of four. This role is hands-on and outcome-focused managing the full post-sales lifecycle-from onboarding and integrations to marketing campaign setup analytics and strategic growth initiatives.
Youll work directly with VP/C-level stakeholders ensuring measurable revenue impact and building long-term partnerships. Success is measured by ARR growth published client success stories and optimized marketing performance metrics.
Key Responsibilities
- Manage 16-24 eCommerce customer accounts (lower than industry average to ensure quality)
- Own $300-400k ARR by month 6 growing to $700k ARR by year 1 with 5 published client success stories
- Onboard and integrate 12 new customers per month ensuring smooth technical setup and activation
- Lead client strategy sessions and QBRs with senior stakeholders
- Set up and optimize marketing initiatives including:
- Email and SMS campaigns
- Automated flows
- Website and mobile personalization
- Loyalty programs and product recommendations - Design and implement integrations using tools like Zapier APIs and event-based triggers
- Track and optimize KPIs such as conversion rate retention average order value (AOV) and email/SMS performance
- Collaborate with sales product and operations to improve workflows and customer outcomes
Requirements
- 3 years in a client-facing role at a B2B SaaS or MarTech company
- Strong understanding of eCommerce marketing fundamentals
- Basic HTML/CSS skills and experience with automation/integration tools (Zapier APIs event triggers)
- Comfortable interpreting and presenting performance metrics and A/B test results
- Clear concise communicator with excellent English (C1/C2)
- Thrives in a transparent feedback-driven no-politics environment
Preferred Qualifications
- Experience with platforms such as Klaviyo Iterable Braze Nosto or Rebuy
Compensation & Logistics
- USD $50-70k/year OTE (base performance bonuses tied to ARR managed)
- Remote-first from Latin America
- Flexible hours with U.S. time zone overlap
- Unlimited PTO (client policy)
- Potential access to benefits depending on hiring structure
Company Overview
is a founder-funded profitable marketing technology company with 18 years of experience helping brands grow in multiple markets. We operate lean avoid unsustainable scaling and prioritize building a compact team of top performers who drive measurable results.
Job description created by a nearshore staffing agency
Employment Type
Full Time
