Service Delivery Specialist (Infrastructures)
Service Delivery Specialist (Infrastructures)
Posted on :
13-08-2025
Employer Active
1 Vacancy
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Job Description
- Act as primary point of contact with the clients and the CTC Delivery Squad;
- Help to define scope objectives and deliverables;
- Manage expectations and ensure satisfaction;
- Engage with stakeholders and manage reporting;
- Develop plans and manage deadlines;
- Manage priorities workload capacity and squad members allocation for each project;
- Identify risks and develop strategies to mitigate them;
- Follow-up financial proposals to internal customers;
- Track real costs versus recovered budget;
- Track SLA & KPI dashboard;
- Ensure quality standards;
- Improve processes and documentation.
Qualifications :
- Bachelors degree in IT Engineering or related;
- Advanced English;
- Solid experience in IT Service / Delivery Management / Project Management with mixed agile Scrum/Kanban portfolios;
- Track record driving modernization or cloud migration initiatives;
- Hands on familiarity with AzureDevOps ServiceNow and PowerBI reporting;
- ITIL / PMP / Agile certification is a plus;
- AZ-900 Certificate is desirable;
- Knowledge of ITIL process;
- Knowledge in Agile Methodology;
- Familiarity with data visualization tools (e.g. Microsoft Power BI) for implementing dashboards reports and analytical applications.
Additional Information :
- Availability to work in a hybrid model (4x1) in So Paulo-SP.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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